Client Experience Director

Position Summary

RSDS Appraisal Diversity is seeking a Regional Client Experience Director to provide daily support and task management for our panel appraisers. This role involves inputting order assignments, monitoring progress, maintaining communication, managing appraiser profiles, and assisting with other tasks.

Position Responsibilities

• Input order assignments into the proprietary RSDS software upon receiving them from the client
• Utilize proprietary software to monitor the progress of current and outstanding orders
• Maintain ongoing communication and customer service between clients and appraisers through phone, email, and text conversations
• Maintain ongoing maintenance of appraiser portals, including keeping clients updated on the status of orders and managing ongoing communication regarding orders
• Manage panel registration of appraiser profiles with Appraisal Management Companies and mortgage lenders
• Aid appraisers in activating and maintaining subscriptions and renewing licenses
• Provide support to additional regional client experience directors as needed
• Perform other duties as assigned while supporting the growth of the team and company

Position Requirements

• 2+ years of customer service experience
• Excitement around working with customers and exceeding their expectations every day
• Ability to multitask and prioritize workflow
• An open-minded attitude with a willingness to learn
• Experience in the real estate market is preferred but not required
• Excellent data management skills, including collecting, verifying, and analyzing data or information
• Ability to work in a fast-paced environment and meet production and service goals
• Physical demands associated with this position entail work in an office environment and require the ability to operate standard office equipment, laptop, and keyboards

Position Qualifications

• Self-driven; takes on new opportunities and tough challenges with optimism
• Organized and detail-oriented with the ability to adapt quickly to changing priorities
• Strong commitment to ethics, integrity, and confidentiality
• Proficiency in Microsoft Office suite (Excel, PowerPoint, Word, Slack)
• Successful completion of a background check
• Overtime, weekend and evening hours may be required with planned scheduling

The Perks

• Flexible Work Schedules, Varied Schedules Available
• 10 Paid Days Off, Paid Sick Time
• 10 Paid Holidays
• Paid Training and Licensure after 90 days of Employment
• Medical, Dental, Vision, Life, LTD, STD, 401K
• In Office, Hybrid & Remote Opportunities