Director, Client Engagement- Remote

Duties & Responsibilities

• Provide assistance/resolution to external and internal client inquiries
• Prepare reports or logs as required
• Act as a technical expert in regard to financial class responsibility, to answer questions raised by clients and team members
• Maintain a current working knowledge of all healthcare related issues and regulations, especially Government payors and Managed Care contracts
• Work collaboratively with Operations to ensure proper internal controls and operation procedures are followed
• Comply with organizational and company policies and procedures
• Analyze and solve problems quickly and thoroughly
• Establish realistic goals and priorities concurrent with organizational objectives
• Adhere to all company policies and procedures including but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time
• Adhere to all applicable laws and regulations and the company's governance/compliance program
• Report violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation
• Afford assistance with internal control failure remediation efforts
• Become knowledgeable of internal control responsibilities through training and instruction
• Ensure concerns with internal control design or performance and process changes that impact internal control execution are communicated to management
• Possess a full and complete understanding of the internal control requirements within their area of ownership/responsibility
• Ensure proper internal control change management protocol is followed
• Promote the importance, residual benefits, and high priority nature of effective internal control performance
• Ensure remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion

Qualifications

• Bachelor’s Degree required or equivalent years experience
• 10 years minimum experience in a hospital business office setting, vendor or similar setting
• 3-5 years minimum prior Management experience required
• Proficient in Insurance and Self Pay financial reporting and managing KPIs required
• Knowledge of governmental, legal, and regulatory provisions related to collection activity
• Knowledge of insurance company practices regarding reimbursement
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required