Director, Claims

Role Description

As the Director, Claims, you will play a critical leadership role overseeing Excess Workers’ Compensation claims operations while managing and developing a team of Claims Managers. In this role, you will be responsible for handling complex excess workers’ compensation claims from assignment through closure, while providing strategic oversight of claim evaluation, reserving, settlement negotiations, litigation management, and third-party administrator (TPA) performance. You will collaborate closely with underwriting, medical management, reinsurance, and executive leadership to ensure high-quality claim outcomes, effective risk management, and exceptional service to our customers. You will lead regional claims operations by directing claim assignments, conducting quality reviews and audits, overseeing aggregate claim administration, monitoring reserve and settlement authority compliance, and supporting the professional growth of claims staff.

Qualifications

• Education: Bachelor’s degree from an accredited college or university is required.

• Required Qualifications:

  • 10 or more years of Workers’ Compensation claims adjusting experience with an insurance carrier or Third-Party Administrator.
  • Experience handling Excess Workers’ Compensation claims is strongly preferred.
  • Demonstrated experience supervising claims professionals and managing regional claims operations.
  • Strong knowledge of workers’ compensation claim handling, reserving practices, settlement negotiations, litigation management, and medical management strategies.
  • Experience working with TPAs, self-administered accounts, and large-loss claim oversight.
  • Strong organizational, analytical, written, and verbal communication skills.
  • Proficiency with Microsoft Excel, Word, and Outlook.
  • Must be a motivated, self-starter with the ability to work independently.

• Preferred Qualifications:

  • Prior supervisory experience is preferred.
  • Experience adjusting Workers’ Compensation claims across multiple jurisdictions.
  • Experience managing aggregate excess workers’ compensation claims and coordinating claim activity across specific and aggregate exposures.
  • Experience partnering with underwriting teams regarding account analysis, statutory developments, and complex client matters.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Total Rewards

Total Rewards That Put Employees First In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs.

Career Growth and Development

To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs.

Pay and Benefits

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $116,500 to $150,500. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience and geographic location.