Director, Claims

Accountabilities

• Lead the management of complex claims processes while developing strategies to improve risk performance, reporting accuracy, and organizational awareness.
• Collaborate with internal teams and external partners to ensure claims are handled effectively and aligned with business goals.
• Oversee the reporting, investigation, and resolution of claims across General Liability, Professional Liability, Employment Practices Liability, Cyber, Property, and related coverage areas.
• Manage claims within established corporate and operational deductibles or retention levels while ensuring timely documentation and follow-up.
• Maintain accurate claims records within claims management systems and reporting platforms, producing insights and analysis to support decision-making.
• Partner with internal teams to investigate incidents, conduct interviews, gather documentation, and support effective claim resolution.
• Provide guidance and training to employees on claims reporting procedures, risk awareness, and related policies.
• Analyze claims trends, financial impacts, and performance metrics to identify opportunities for risk reduction and operational improvement.
• Prepare executive-level reports and recommendations based on claims data, benchmarking, and loss analysis.
• Lead regular claims review meetings with insurance partners and stakeholders to evaluate open claims and reserve positions.
• Support actuarial reporting activities by collecting and maintaining historical claims data.
• Manage and develop claims team members while promoting accountability, collaboration, and continuous improvement.

Requirements

• Bachelor’s degree from an accredited institution required.
• Minimum of six years of experience as a claims handler or claims management professional.
• Professional Liability and Workers’ Compensation experience strongly preferred.
• Experience managing complex claims investigations and working with insurance carriers and legal counsel.
• Strong knowledge of claims processes, risk management principles, and insurance operations.
• Advanced proficiency with Microsoft Excel and experience using financial reporting or claims management systems.
• Ability to analyze data, identify trends, and translate findings into actionable recommendations.
• Strong written and verbal communication skills with the ability to present information to executives, employees, vendors, and external partners.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong problem-solving skills, sound judgment, and attention to detail.
• High level of integrity and discretion when handling confidential information.
• Able to lead, influence, and collaborate effectively with diverse teams.
• Flexibility to adjust schedules when business needs require occasional evening or weekend support.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurance options.
• Life insurance and disability coverage.
• 401(k) plan with company matching contributions.
• Healthcare, dependent care, limited healthcare, transportation, and parking flexible spending accounts.
• Health savings account options.
• Paid time off program with accrual opportunities based on role and tenure.
• Nine observed paid holidays.
• Paid family leave benefits.
• Professional growth, training, and career development opportunities.
• Remote work flexibility.