Director, Channel Strategy

About the role

Shape the Future of Omnichannel Growth
Define how channels across the ecosystem — owned digital, marketplace, and physical—work together to drive growth
Establish channel roles, priorities, and experience principles across the guest journey
Help evolve Pizza Hut’s omnichannel growth model across acquisition, conversion, and retention
Ensure channels operate as a connected system, not independent silos
Design Connected Guest Experiences
Define principles for seamless guest journeys across digital and physical touchpoints
Establish frameworks for how guests move from discovery to purchase to fulfillment
Partner with teams across Brand, Operations, Digital & Technology, Analytics, and Finance to improve experience continuity and conversion
Build Scalable Global Frameworks
Create scalable playbooks, merchandising principles, and channel best practices that markets can adapt locally to drive profitable growth
Define where consistency matters globally and where markets should flex based on local context
Simplify complex challenges into clear, actionable guidance for teams around the world
Support markets in unlocking growth opportunities across ecommerce and physical commerce channels
Drive Commercial Performance
Think through how omnichannel performance is measured consistently across sessions, conversion, AOV, channel mix, incrementality, and profitability
Partner with Finance and Analytics teams to strengthen performance frameworks and decision-making
Ensure channel strategies support total business growth, not isolated channel optimization
Lead Through Influence
Act as a strategic connector across cross-functional and international teams
Bring structure, clarity, and alignment to complex omnichannel initiatives
Influence senior stakeholders and market teams through strong storytelling, frameworks, and strategic thinking
Help shape the future direction of omnichannel commerce at Pizza Hut

Responsibilities

• Shape the Future of Omnichannel Growth
• Define how channels across the ecosystem — owned digital, marketplace, and physical—work together to drive growth
• Establish channel roles, priorities, and experience principles across the guest journey
• Help evolve Pizza Hut’s omnichannel growth model across acquisition, conversion, and retention
• Ensure channels operate as a connected system, not independent silos
• Design Connected Guest Experiences
• Define principles for seamless guest journeys across digital and physical touchpoints
• Establish frameworks for how guests move from discovery to purchase to fulfillment
• Partner with teams across Brand, Operations, Digital & Technology, Analytics, and Finance to improve experience continuity and conversion
• Build Scalable Global Frameworks
• Create scalable playbooks, merchandising principles, and channel best practices that markets can adapt locally to drive profitable growth
• Define where consistency matters globally and where markets should flex based on local context
• Simplify complex challenges into clear, actionable guidance for teams around the world
• Support markets in unlocking growth opportunities across ecommerce and physical commerce channels
• Drive Commercial Performance
• Think through how omnichannel performance is measured consistently across sessions, conversion, AOV, channel mix, incrementality, and profitability
• Partner with Finance and Analytics teams to strengthen performance frameworks and decision-making
• Ensure channel strategies support total business growth, not isolated channel optimization
• Lead Through Influence
• Act as a strategic connector across cross-functional and international teams
• Bring structure, clarity, and alignment to complex omnichannel initiatives
• Influence senior stakeholders and market teams through strong storytelling, frameworks, and strategic thinking
• Help shape the future direction of omnichannel commerce at Pizza Hut

Requirements

12+ years of experience in omnichannel, ecommerce, digital commerce, marketplace, loyalty, or related strategy roles
Strong understanding of how digital and physical channels work together to drive customer growth
Experience working across ecommerce, retail, marketplace, or customer journey ecosystems
Proven ability to translate complex ideas into simple, scalable frameworks
Strong strategic thinking paired with commercial pragmatism
Ability to influence across highly matrixed organizations
Comfortable operating in ambiguity and helping shape new capabilities
Passion for customer experience, commerce innovation, and growth

Qualifications

Global or multi-market experience
QSR, retail, hospitality, or consumer brand experience
Experience working across both owned and third-party commerce ecosystems

Skills

Strategic thinking
Commercial pragmatism
Influence across cross-functional and international teams
Strong storytelling and framework development skills

Benefits

Salary Range: $164,500 - $174,240 annually + bonus eligibility and stock-based compensation

Pay

TBD

Schedule

TBD