Director, Central Operations (Data Centers)
About the role
We are seeking a strategic and execution-focused leader to join our Data Center Operations team in a Central Operations role. This individual will serve as the bridge between operational coordination, systems governance, and program management across our data center portfolio.
Key Responsibilities
Serve as the central point of coordination for data center operations programs across all sites
Develop strategies to improve productivity, measuring performance and operational procedures
Partner with Facilities, IT, and Physical Security teams to ensure alignment, consistency, and execution of operational priorities
Lead standardization of processes, tools, and reporting across the portfolio
Provide direction, strategy and leadership to the Central Operations team
Champion a culture of knowledge sharing, ensuring best practices and lessons learned are disseminated across all sites
Use change management and communication strategies to drive adoption of new processes, systems, tools and reporting
Establish and govern standards for escalation, crisis management, root cause analysis, and continuous process improvement
Support quality audits in conjunction with operations, compliance, security and IT to manage site risk
Oversee the centralized command center for all DCs
Develop and maintain Edged Asset naming convention & labeling governance
Responsible for quality assurance for asset meta data and equipment turn over from construction
Oversee the Asset Management program including planning & scheduling, vendor management, asset tracking and warranty program
Spare parts inventory management, requiring coordination with OEM, suppliers and establishing RSPL (Recommended Spare Parts List) for the data centers
Process Standardization & Documentation
Develop and maintain standard operating procedures (SOPs), playbooks, and operational frameworks
Ensure consistency in execution of maintenance, security, and IT operational processes
Establish audit procedures to manage compliance and governance
Leverage SharePoint or similar platforms to maintain centralized, controlled documentation
Data, Reporting & Insights
Support enterprise strategy for performance monitoring across all data centers, aligning KPIs and organizational objectives utilizing Power BI to drive efficiency, uptime, and customer satisfaction
Develop and maintain reporting frameworks that provide visibility into key operational metrics (e.g., uptime, MTTR, MTBF, work order completion)
Analyze performance data to identify trends, gaps, and improvement opportunities
Skills & Requirements
Bachelor’s degree in engineering, operations, or related field
12+ years of experience in data center operations, mission-critical environments
Strong understanding of facility maintenance, critical infrastructure, incident management and uptime requirements
Experience managing or administering CMMS and operational systems
Deep expertise with platforms such as SharePoint, Maximo, eMaint or similar systems
Knowledge of operational excellence methodologies (Lean, Six Sigma, etc.)
Experience building dashboards and analytics (Power BI, Tableau, etc.)
Strong systems thinker with attention to detail and scalability
Proven ability to operate both strategically and tactically
Excellent cross-functional collaboration and stakeholder management skills
Data-driven decision-maker with strong analytical capabilities
Effective communicator with experience presenting to senior leadership
Total Rewards Statement
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; PTO; employee assistance program; and other company benefits. Compensation for the role will depend on a number of factors, including your qualifications, location, skills, competencies, and experience and may fall outside of the range shown.