Director Category Management, Information Technology Outsourcing

Key Responsibilities

• Lead the end-to-end sourcing and contracting strategy for Information Technology Outsourcing (ITO) and Consulting services, ensuring alignment with enterprise objectives, cost optimization, risk management, and performance outcomes.
• Develop and execute multi-year category strategies aligned with broader business and procurement goals.
• Conduct market and supplier analysis to assess industry trends, cost drivers, risks, and opportunities.
• Drive maturity and continuous improvement across outsourcing models, global delivery structures, and commercial frameworks, including managed services and outcome-based agreements.
• Establish category-level objectives, KPIs, and value-tracking mechanisms to measure performance and realized benefits.
• Lead complex, high-impact sourcing initiatives from strategy through execution.
• Draft and negotiate complex contracts in partnership with Legal, ensuring compliance with business, regulatory, and risk requirements.
• Ensure consistent contract quality, documentation standards, and adherence to procurement policies.
• Leverage spend analytics, performance dashboards, and sourcing insights to prioritize opportunities and inform decisions.
• Utilize procurement technologies (e.g., sourcing platforms, CLM, analytics tools) to drive efficiency, transparency, and value.
• Ensure accuracy and integrity of sourcing, supplier, and contract data across enterprise systems.
• Identify and apply emerging tools and AI-enabled capabilities to enhance category management effectiveness.
• Partner closely with business and functional stakeholders to align sourcing strategies with operational and strategic needs.
• Serve as a trusted advisor to the CIO, CDO, and other senior leaders, providing data-backed insights and recommendations.
• Support change initiatives and new ways of working, driving engagement, accountability, and adoption.
• Model enterprise leadership behaviors by driving results with integrity, collaborating effectively across functions, using data to inform decisions, continuously improving processes, fostering an inclusive and high-performing culture, and embracing change.

Qualifications & Experience

• 8+ years of experience in category management and strategic sourcing within a complex corporate environment.
• Proven experience managing complex IT Professional Services spend, including leading the sourcing process as well as drafting and negotiating global outsourcing agreements.
• Bachelor’s degree required, preferably in procurement, supply chain, finance or business. MBA or equivalent business-related experience preferred.

Skills And Capabilities

• Strong strategic and execution mindset with deep knowledge of category management and sourcing best practices.
• Advanced analytical skills with the ability to interpret spend data, market insights, and performance metrics.
• Demonstrated success negotiating and structuring complex commercial agreements.
• Excellent written and verbal communication skills with the ability to influence stakeholders at multiple levels.
• Strong project management skills, including leading cross-functional sourcing initiatives.
• Knowledge of source-to-pay processes and strong attention to detail.
• Familiarity with change management and continuous improvement methodologies (e.g., Lean, Six Sigma).
• Innovative, curious mindset with an interest in modern procurement technologies and data-driven approaches.
• Able to operate effectively in a matrixed environment and manage ambiguity through collaboration and influence.