Director Case Management

Job Summary and Qualifications

The Facility Case Management Director at HCA Florida West Hospital oversees and evaluates departmental operations, allocates resources, and ensures compliance with policies and SOPs. This role requires a bachelor's degree in nursing, health administration, or business administration, or a master's degree in a related field, and at least three years of experience in acute care hospital case management, with two years of experience in case management leadership.

Responsibilities

• Directs and evaluates departmental operations, including the case management model, staffing, use of information technologies, onboarding, and staff competencies.
• Allocates resources to effectively staff the department and meet productivity and quality goals.
• Oversees the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
• Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.
• Affirms the department’s performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.
• Ensures compliance with policies and SOPs.
• Establishes working relationships with key stakeholders, including the CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
• Performs other duties as assigned.

Qualifications

• Bachelor's Degree in Nursing, Health Administration, or Business Administration, preferred.
• Registered Nurse (RN) or LCSW (Clinical Social Worker).
• No travel required.
• Three years of experience in overall acute care hospital case management, preferred.
• Two years of experience in case management leadership, preferred.

Benefits

HCA Florida West Hospital offers a comprehensive benefits package that includes:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.

What You Will Need

This position requires an executive presence, excellent communication and presentation skills, proven motivational capabilities, and a demonstrated accomplishment record of delivering results and attaining goals. It also requires solid leadership, trust building, team building, and change management skills to ensure success of the department and case management initiatives. The ideal candidate must be a self-starter, capable of managing multiple priorities, working with minimal supervision on projects and activities, demonstrating tact and diplomacy in situations of conflict and controversy, and adapting quickly to change while coordinating efforts across multiple stakeholders.