Director, Care Transformation, Bureau of Equitable Health Systems

About the role

The Bureau of Equitable Health Systems (BEHS) is seeking a Director, Care Transformation to lead system-wide care transformation and interoperability efforts. The successful candidate will oversee public health programs, manage contracts, and evaluate program performance.

Responsibilities

• Plan, develop, and administer public health programs, including Data Collection for Equity, Patient Centered Medical Home (PCMH), Health IT and data interoperability, advancing Health-Related Social Needs, and emergency preparedness.
• Oversee the establishment, implementation, and monitoring of new programs, ensuring alignment with public health goals.
• Administer contracts, allocate funds, and ensure compliance with program deliverables.
• Evaluate program performance, identifying successes, barriers, and areas for improvement.
• Develop systems to track and analyze demographics, trends, and external activities with large primary care practices.
• Lead strategic discussions and contribute to the development of new programs and funding applications.
• Collaborate with interagency stakeholders to align efforts in engaging healthcare delivery sites.
• Partner with the Evaluation team to assess program impact and effectiveness, disseminating findings through reports and presentations.
• Provide administrative supervision to professional, clerical, and support staff, ensuring high quality service delivery.
• Mentor and coach team members, fostering professional development and ensuring activities meet defined goals.
• Collaborate with NYC REACH directors to implement consistent training plans for field teams, ensuring subject matter expertise and skills remain current.
• Build and strengthen partnerships with large primary care practices, including Federally Qualified Health Centers (FQHCs), Look-Alikes, multi-site practices, and hospital-affiliated ambulatory centers.
• Lead engagement with data interoperability organizations, including Health Information Exchanges, to advance health information exchange goals.
• Collaborate with other DOHMH stakeholders to align efforts in engaging healthcare delivery sites.

Requirements

• A baccalaureate degree from an accredited college and five years of full-time professional experience in a health services setting (e.g., laboratory, hospital, patient care facility, public health, environmental health, or mental hygiene program), including at least 18 months in a managerial capacity.
• Demonstrated experience supporting Patient-Centered Medical Home (PCMH) transformation, recognition, or renewal activities.
• Experience serving as a practice facilitator, quality improvement advisor, technical assistance provider, or program manager supporting primary care practices.
• Knowledge of NCQA Patient-Centered Medical Home standards, quality measurement, clinical workflow redesign, care coordination, population health management, and performance improvement methodologies.
• Experience leading or supporting value-based payment initiatives, alternative payment models, quality incentive programs, or health care delivery system transformation efforts.
• Experience working with federally qualified health centers (FQHCs), hospital-affiliated ambulatory care networks, independent primary care practices, or community-based provider organizations.
• Familiarity with quality improvement methodologies such as Plan-Do-Study-Act (PDSA), Lean, or Six Sigma.
• Possession of a Patient-Centered Medical Home Certified Content Expert (PCMH CCE) credential is strongly preferred.
• Experience managing contracts, grants, technical assistance programs, or provider engagement initiatives in a public health or health care setting.
• Experience analyzing quality, utilization, operational, or population health data to inform program planning and performance improvement efforts.
• Proficiency in Microsoft Office Suite; experience with CRM systems (e.g., Salesforce) preferred.

Qualifications

• Education and/or experience equivalent to a baccalaureate degree and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience with data analysis and reporting tools.
• Strong knowledge of health care policies and regulations.

Benefits

As a City of New York employee, you will enjoy:

• A premium-free health insurance plan that saves employees over $10K annually.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program.
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Pay

Salary range: $120,000 - $150,000 annually, depending on experience and qualifications.

Schedule

Full-time position, Monday through Friday, 8:30 AM to 5:00 PM.