Director, Business Risk and Controls
About the role
USAA's mission is to empower members to achieve financial security through highly competitive products, exceptional service and trusted advice, seeking to be the #1 choice for the military community and their families. Core values – honesty, integrity, loyalty and service – guide how we treat each other and our members. The role offers remote or hybrid flexibility for active‑duty military spouses consistent with policy and business needs. This position can be based in San Antonio, TX (preferred), Colorado Springs, CO, Chesapeake, VA, Plano Legacy, TX, Tampa, FL, or Charlotte, NC campus. Relocation assistance is not available.
Responsibilities
- Directs staff and initiatives that support risk and control management programs, including governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.
- Advises senior management and influences process change.
- Builds and manages a high‑performing team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.
- Manages consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.
- Partners with key stakeholders in the business and oversees the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third‑party operations.
- Reviews, communicates and recommends the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
- Provides counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.
- Educates risk owners on risk/control best practices and may work with other lines of defense in the development and implementation of controls.
- Manages processes for collecting accurate and complete internal loss data from business areas.
- Directs analysis and data mining initiatives that identify, validate, and manage emerging risk exposures, as necessary.
- Assists in the early identification of risk trends by establishing and monitoring key performance and risk indicators.
- Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's Degree in Risk Management, Business, Finance or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 6 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 4 years of experience supporting risk and/or compliance related activities.
- 3 years of direct team lead or people management experience.
Skills
- Minimum of 1 year working with senior executive leaders.
- Experience leading the deployment of enterprise SLOD Risk and Compliance Programs.
- Certification in Risk and Controls (e.g., RIMS, ARM, COSO, CIA, CISA).
- Previous working experience with Project or Program Management.
- Previous experience with internal audit.
Benefits
USAA offers best‑in‑class benefits to support physical, financial, and emotional wellness, including comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Career path planning and continuing education assist employees with professional goals.