Director, Business Development - Personal Injury

About the role

National Arbitration and Mediation (NAM) is growing its relationships with personal injury law firms across the plaintiff and defense bar in New York. We're hiring a Business Development Director to build and deepen those relationships – connecting attorneys with the right NAM neutral for their case, and growing NAM's presence at firms we already work with.

Responsibilities

• Build relationships with attorneys at a defined group of plaintiff and defense firms across New York – mostly deepening relationships at firms NAM already works with, with some focus on new firms
• Get to know individual attorneys' case types and practice focus well enough to make specific, well-matched introductions to NAM neutrals
• Represent NAM at bar association events, ADR conferences, and in-person meetings – this role is built around where the relationships are, not a desk
• Keep your activity and relationships up to date in our CRM as you go – this is what makes your work visible and recognized, and it builds NAM's lasting record of these relationships, not just your own
• Partner closely with NAM's Panel Relations team – you'll stay aligned on which neutrals have room to grow, and share what you're hearing from firms, so panel development reflects real demand on the ground
• Work alongside NAM's broader growth efforts – your relationship-building complements ongoing marketing and demand-generation work in the personal injury space, as well as our internal sales team's own outreach into the market
• Build toward real outcomes over time – relationships established, introductions made, and ultimately case volume generated through the relationships you build

Requirements

• Existing relationships within the NY personal injury plaintiff and/or defense bar
• A background in ADR, legal services, court reporting, or a related legal-adjacent field
• Comfort and credibility in conversations with senior attorneys and general counsel, on either side of the bar
• A relationship-first mindset – you understand that trust comes before revenue, not the other way around
• Self-motivation and comfort managing your own calendar and travel in the field

Qualifications

• Self-motivation and comfort managing your own calendar and travel in the field

Skills

• Strong networking and relationship-building skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Proficiency in CRM systems

Benefits

• Base salary: $150,000–$175,000 per year (good faith estimate)
• Total target compensation, including incentive pay tied to relationship milestones and case volume generated, is expected to fall in the $225,000–$250,000 range
• Benefits & Other Eligible Compensation: Includes health, dental, vision, disability and life insurance, 401(k) plan with company match, paid time off, annual bonus, and additional voluntary benefits

Pay

• Base salary: $150,000–$175,000 per year (good faith estimate)

Schedule

• Full-time position