Director Business Development – Managed Repair

Responsibilities

• Develops strategic sales plans and procedures for designated territory.
• Collaborates with Client Services and Legal Services on all aspects of contract execution.
• Facilitates coordination with IT to develop plans which meet client service standards and reporting needs.
• Communicates criteria to ensure data quality and reliability and plans procedures to be used for audits.
• Consults with operations management, if necessary, to plan workflow at the branch level for optimum data reliability and client satisfaction.
• Maintains revenue targets and manages expenses to budget goals.
• Facilitates post-sale activities by facilitating the implementation process and handoff to client services for client program management.
• Coordinates cross-marketing strategies with other company entities and manages product and process improvements related to the strategy.
• Collaborates with Proposal Unit and all operational functions from proposal development to close of sale.
• Defines special training if needed as a result of client specific requirements agreed to in the proposal.
• Collaborates with appropriate Finance Division personnel on client pricing and financial issues.
• Remains current and aware of market trends, competitive practices, and customer needs.
• Represents the corporation at conferences and seminars.
• Attends industry functions and upholds professional image of the corporation.
• Upholds Crawford & Company Code of Business Conduct at all times.
• Continues to improve sales skills through courses and seminars.
• Participates in special projects when requested.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Previous experience with risk management TPA and insurance sales and services, as well as managing, supervising, or delivering the services required by the client.
• Excellent knowledge of TPA industry products and services, general insurance and risk management principles, terminology, and practices.
• Excellent management and interpersonal skills with ability to manage high levels of stress in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong negotiating techniques and sales closing skills.
• Strong analytical and problem-solving ability.
• Very good organizational ability.
• Good personal computer skills and understanding of databases.

About Us

At Crawford, every claim represents a person and a community we help rebuild. As a Director of Business Development, your expertise across construction, insurance, and restoration environments—combined with strong negotiation and relationship-building skills—will drive meaningful growth and client success. This is your chance to be part of the One Crawford family—where strategy, relationships, and impact come together.

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training, and other needs:

• Competitive base pay
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• A well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer.
• The core benefits offered include:
• Medical, Dental and Vision Plans
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Sustainability programs that give back to the communities in which we live and work.

Additional Information

Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values.