Director, Business Development & ADR Services

Responsibilities

• Proactively identify and pursue opportunities to grow the organization's ADR services business;
• Develop business plans and pitches to potential clients;
• Play a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services;
• Build and maintain strong relationships with clients, prospects, and industry partners;
• Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition;
• Analyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from CRM systems, case management systems, business intelligence dashboards and feedback/survey responses;
• Respond to inquiries regarding AAA's ADR services promptly;
• Help recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needs;
• Review and track trends regarding the regional markets and key sectors where AAA provides services;
• Assist with arbitrator training programs, education programs/conferences, and elections as necessary;
• Demonstrate regular, reliable, and predictable job attendance;
• Attend on-site and in-person hearings, meetings, and training sessions.

Qualifications

• Bachelor's degree in business, legal, or related discipline; Advanced degree preferred;
• 3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience;
• Ability to identify, pursue, and close new business opportunities;
• Adept at building and managing client relationships;
• Ability to read and interpret case filings, read and interpret budgets and financial reports, read and interpret business correspondence, and procedure manuals;
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems;
• Ability to travel periodically (15-20%) to clients, training events, AAA offices, and conferences.

Benefits

• Competitive compensation package, including incentives;
• Comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.