Director, Business and Data Analytics

About the role

As a dedicated Director, Business and Data Analytics for the Voice of Member Program (Bank and Insurance), you will be responsible for the development and implementation of multiple Data and Analytics sub-functions within a Function or Line of Business that may include: Information Strategy and Architecture, Information Management, Information Governance, Information Delivery Analytics & Insights Delivery, and Support. Lead the short-term and long-term strategy and vision of the assigned sub-functions for the Function or Line of Business working with peers to set objectives across the different sub-functions that align with enterprise strategies.

What You'll Do

• Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with Function or Line of Business data storage, data preparation, data exploration, information governance, analytics and information delivery.
• Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-functional partners.
• Responsible for successful end to end process of information management, analytics and delivery.
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans.
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities.
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
• Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change.
• Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations.
• Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

• Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field; OR 4 years of relevant education and/or experience.
• 8 years data and analytics related experience, generating results in a complex financial services organization.
• 3 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting moderately large scale data analysis using internal and external data to support business decision making.
• Proven ability to tell a story through data and communicate effectively with executive level leadership.

What Sets You Apart

• Experience building and leading teams using advanced analytics and data science solutions derived from member feedback and Voice of Customer (VoC) CX data to inform business strategy and decision-making.
• Ability to assess and shape business questions and recommend and build analyses that synthesize member feedback insights with operational, behavioral, financial, and market data to provide a comprehensive understanding of member experiences and outcomes.
• Excellent communication skills and ability to translate data and trends into digestible narratives for stakeholders and senior leaders, driving visible business outcomes.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Pay & Schedule

• Salary range: $164,780.00 - $314,960.00
• Flexible work environment requiring in-office presence 4 days per week
• Office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL
• Relocation assistance available
• USAA does not provide visa sponsorship for this role

Benefits

• Comprehensive medical, dental and vision plans
• 401(k) and pension
• Life insurance
• Parental benefits and adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education