Director Bus Relationship Mgmt

About the role

The BRM Director is an IT leader accountable for business engagement outcomes across an enterprise domain (a major business unit and/or enterprise function).

Support core manufacturing functions including plant operations, engineering, quality, health & safety, and operational excellence.

Drive measurable improvements in safety, quality, reliability, and operational efficiency through technology-enabled solutions.

Align IT solutions with plant systems and operational technologies (OT), ensuring they work effectively in real-world production environments.

Strategic interface, demand shaping, and value realization. Serve as the strategic interface between IT (BRM function) and the business partner to stimulate, surface, and shape business demand.

Ensure potential business value from capabilities and assets is captured, realized, optimized, and recognized.

Define and reinforce outcome measures and value hypotheses for top priorities; partner with initiative owners to validate and track.

Measure and communicate business value realized with the business partner on a periodic basis (e.g., Quarterly Business Review (QBR) cadence).

Portfolio management partnership and delivery assurance Ensure a healthy, well-managed initiative portfolio is established and maintained in partnership with our PMO and senior delivery leaders (prioritization readiness, status transparency, risks/issues, dependencies, and decisions needed).

Ensure consistent progress and predictable execution through disciplined escalation management and risk avoidance.

Own the portfolio narrative and governance: communicate priorities, tradeoffs, progress, risks, and value outcomes in a way that enables timely decisions and stakeholder confidence.

Ensure major solution implementations (e.g., ERP and enterprise platforms) have integrated readiness: requirements quality, test discipline, cutover readiness, adoption planning, and stabilization.

Communications and transparency (business-facing narrative)

Establish and run the business-facing communications cadence aligned to governance routines and key milestones.

Produce executive-ready materials that translate delivery status into business impact language (what changed, why it matters, what’s next, and decisions needed).

Maintain a single, trusted source of truth for “what’s in flight / what’s next / what decisions are needed,” ensuring consistency across stakeholders.

Capture and communicate meaningful wins and value outcomes; ensure follow-through on actions and decisions.

Major Duties And Responsibilities

• Support core manufacturing functions including plant operations, engineering, quality, health & safety, and operational excellence.
• Drive measurable improvements in safety, quality, reliability, and operational efficiency through technology-enabled solutions.
• Align IT solutions with plant systems and operational technologies (OT), ensuring they work effectively in real-world production environments.
• Strategic interface, demand shaping, and value realization. Serve as the strategic interface between IT (BRM function) and the business partner to stimulate, surface, and shape business demand.
• Ensure potential business value from capabilities and assets is captured, realized, optimized, and recognized.
• Define and reinforce outcome measures and value hypotheses for top priorities; partner with initiative owners to validate and track.
• Measure and communicate business value realized with the business partner on a periodic basis (e.g., Quarterly Business Review (QBR) cadence).
• Portfolio management partnership and delivery assurance Ensure a healthy, well-managed initiative portfolio is established and maintained in partnership with our PMO and senior delivery leaders (prioritization readiness, status transparency, risks/issues, dependencies, and decisions needed).
• Ensure consistent progress and predictable execution through disciplined escalation management and risk avoidance.
• Own the portfolio narrative and governance: communicate priorities, tradeoffs, progress, risks, and value outcomes in a way that enables timely decisions and stakeholder confidence.
• Ensure major solution implementations (e.g., ERP and enterprise platforms) have integrated readiness: requirements quality, test discipline, cutover readiness, adoption planning, and stabilization.
• Communications and transparency (business-facing narrative)
• Establish and run the business-facing communications cadence aligned to governance routines and key milestones.
• Produce executive-ready materials that translate delivery status into business impact language (what changed, why it matters, what’s next, and decisions needed).
• Maintain a single, trusted source of truth for “what’s in flight / what’s next / what decisions are needed,” ensuring consistency across stakeholders.
• Capture and communicate meaningful wins and value outcomes; ensure follow-through on actions and decisions.

Education And Experience

• BS / BA in applicable field (CS, Engineering, Supply Chain, Finance, etc.), or 10+ years related field experience
• Business Relationship Management Professional (BRMP®) or similar certification preferred
• 8+ years of functional experience in the business function ideal
• 7+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives
• Demonstrated experience implementing business solutions (e.g., ERP and related enterprise platforms), including requirements, process design, testing/validation, and adoption enablement
• Strong experience with diverse business applications (especially SaaS-based and ERP systems), diverse manufacturing processes and associated operational technologies

Skills

• Develop and maintain deep knowledge of the business partner’s business unit and build positive relationship development, both horizontally and vertically
• Subject matter expert in Business Unit's key business processes
• Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams
• Strategic thinker, ability to map joint organizational vision and long-term thinking, imagination, and idea generation
• Strong verbal and written communication skills
• Able to communicate & liaise broadly across functions
• Able to understand complex issues & can clearly articulate complex ideas
• Strong analytical abilities to identify issues & self-start programs to address
• Demonstrated ability to champion change, influence & drive results in a complex organization
• Energy, focus, assertiveness, and diplomacy, knowing when to push an agenda and when to let a situation develop, rest, or advance