Director Billing & Accounts Receivable

About the role

The Director, Billing & Accounts Receivable owns the end-to-end billing and accounts receivable function for TLE corporate childcare centers, spanning private-pay and agency (DSS/government-subsidized) billing, cash application, collections, and AR reporting and analytics.

Responsibilities

• Billing Operations — Corporate Centers
• Own end-to-end private-pay and DSS/agency billing across all corporate locations, including tuition setup, co-pays, subsidy authorizations, and agency contract management.
• Partner with center leadership to resolve billing discrepancies, family account disputes, and subsidy compliance issues.
• Accounts Receivable, Cash Application & Collections
• Own AR performance metrics — DSO, % AR over 60 days, collections rate, and bad debt — with regular reporting to Finance leadership.
• Oversee cash application, ensuring timely and accurate posting across all payment channels.
• Perform and oversee AR reconciliations in support of the monthly close; partner with Accounting on bad debt reserve methodology and monthly close inputs.
• Set and execute collection strategy for delinquent accounts; manage the full collections lifecycle and payment compliance policies.
• Define and enforce write-off authority and approval thresholds; manage write-off recommendations and processing in accordance with company policy.
• Deliver AR reporting and analytics to support cash forecasting and Finance leadership decision-making.
• Own payment plan and hardship policies, balancing collections effectiveness with family retention outcomes.
• Payment Processing
• Oversee merchant services, ACH/autopay adoption, and approval of refunds and credit memos; partner with Finance and operations to optimize payment channel mix and reduce friction for families.
• Internal Controls & Audit Support
• Design, maintain, and enforce internal controls over billing, cash application, and accounts receivable.
• Support internal and external audits, including preparation of requested documentation and remediation of findings.
• People Management
• Lead, develop, and manage the existing Billing Specialist; set clear performance expectations, conduct regular reviews, and support ongoing professional development.
• As the billing function grows, participate in hiring and onboarding of additional team members in partnership with HR and Finance leadership.
• Serve as primary contact for third-party billing and collections firms; establish SLAs, workflows, and quality controls for external partners.
• Franchise Expansion
• Lead design and rollout of billing support resources for TLE franchise operators once corporate operations are stabilized; develop scalable playbooks, training materials, and tools.
• Process Improvement & System Implementation
• Identify and implement improvements to increase accuracy, efficiency, and scalability across billing and AR; lead or support system implementations and automation in partnership with technology teams.

Qualifications

• 8+ years of progressive billing, AR, or revenue cycle experience in childcare, healthcare, or a multi-site service organization, including 3+ years leading teams.
• Direct experience managing government-subsidized (DSS/agency) billing, including subsidy authorization, co-pay structures, and agency contracting.
• Demonstrated track record of building or improving AR processes, controls, and reporting, including audit support.
• Strong analytical and stakeholder management skills; proficiency with childcare billing platforms (ProCare or similar) and Microsoft Office Suite with advanced Excel (pivot tables, VLOOKUP/XLOOKUP, data validation).
• Bachelor's degree in Business, Finance, Accounting, or a related field.
• PREFERRED EXPERIENCE:
• Supporting billing across a franchise or multi-entity structure.
• Background in system implementation or billing workflow automation.
• Familiarity with childcare industry regulations, licensing requirements, and subsidy program administration.

KEY PERFORMANCE INDICATORS

• DSO % AR Over 60 Days
• Collections Rate
• Bad Debt as % of Revenue
• Cash Application Timeliness
• Write-Off Rate
• ACH/Autopay Adoption Rate