Director Behavioral Health Services

About the Role

Behavioral Health Services (BHS) Director provides leadership, support, and direction to Clinical/Administrative Managers for multiple Behavioral Health Programs covering hospital inpatient and outpatient services for adult and pediatric populations. The Director reports to the System AVP of Behavioral Health Services and System/Campus Leadership, ensuring programs meet the needs of the health system and community consumers across the region. Responsibilities include developing programs, solutions, systems, and processes that integrate a standard system approach in behavioral health care delivery, facilitating comprehensive screening/evaluations, effective treatment, and discharge planning with safety measures at both hospital and outpatient levels.

Location & Schedule

Memorial Hermann – Memorial City

Shift: Monday – Friday, 8 a.m. – 5 p.m.

Minimum Qualifications

• Education: Master’s degree in Social Work, Psychology, Counseling, Nursing, or a related field (or equivalent experience with an additional year of clinical work).
• Licenses/Certifications (one required): Licensed Clinical Social Worker‑Supervisor (LCSW‑S), Licensed Professional Counselor‑Supervisor (LPC‑S), Registered Nurse (RN), or Nurse Practitioner (NP).
• Experience / Knowledge / Skills:
  • 5 + years experience in a healthcare setting.
  • 5 + years experience in healthcare management leadership.
  • Demonstrated ability to lead, coach, and develop multidisciplinary teams in a fast‑paced environment.
  • Effective written and verbal communication with diverse audiences, including clinical staff, executive leadership, and community partners.
  • Skill in conflict resolution and fostering a collaborative, respectful team environment.
  • Background in business planning with data‑driven decision making.
  • Strong financial acumen; experience managing budgets and allocating resources.
  • Commitment to diversity, equity, and inclusion.
  • Organizational and project management skills; ability to manage multiple priorities.
  • Working knowledge of performance improvement techniques and concepts.
  • Ability to collaborate with healthcare professionals and internal/external customers at all levels to achieve goals and improve quality outcomes.
• 5 + years management experience required; LCSW‑S highly preferred.

Principal Accountabilities

• Collaborate with System Leadership, Campus Executives, Directors of Case Management, Quality, and Risk to plan and coordinate Behavioral Health care solutions.
• Facilitate growth and development of all BHS programs through benchmarking, networking, quality management, and other activities.
• Lead and participate in year‑round employee engagement, development, and retention activities and education.
• Direct and support the BHS Educator to implement system‑wide education strategies for clinical and non‑clinical staff and to address behavioral health competencies and patient education needs.
• Direct and support the BHS Financial Analyst to meet financial reporting timelines, ensure revenue, expenses, contribution margin, and FTEs meet or exceed budget, and prepare forecasts and corrective actions.
• Identify and achieve optimal clinical outcomes using evidence‑based best practices.
• Act as liaison to facilitate communication and collaboration among physicians, hospital staff, care managers, nurses, community resources, and other care partners.
• Promote innovation, leadership principles, and vision while improving hospital and ambulatory operations and performance.
• Use data to drive decisions, plan, and implement performance‑improvement strategies.
• Ensure safe care for patients, staff, and visitors; adhere to Memorial Hermann policies, procedures, and standards within budgetary specifications.
• Promote professional growth by supporting mandatory/continuing education and competency development; serve as a resource for less experienced staff.
• Model Memorial Hermann’s service standards of safe, caring, personalized, and efficient experiences for patients and the workforce.
• Perform other duties as assigned.