Director (AVP) - Prime Brokerage Client Operations

About the role

This is a senior, hands-on technical role designed for an experienced operations professional with deep product and process expertise, a strong risk mindset, and a passion for delivering best-in-class client service. The successful candidate will operate as a trusted subject matter expert, partnering closely with global stakeholders to support complex operational processes across global markets.

Responsibilities

• Execute and oversee complex operational processes across the full trade lifecycle, from execution through settlement
• Serve as a subject matter expert for Prime Brokerage Client Operations, supporting Equity and Fixed Income products
• Investigate and resolve complex client and market breaks, driving root cause analysis and sustainable process improvements
• Identify operational risk in day-to-day activities and escalate issues appropriately with clear, data-driven recommendations
• Partner closely with global stakeholders across Operations, Business Units, Technology, and Risk & Control
• Contribute to and support global projects and change initiatives, with a strong focus on disciplined execution
• Provide clear, timely reporting and insights to senior management and key stakeholders
• Ensure operational procedures are accurate, current, and consistently adhered to
• Manage client-facing operational activities, including trade amendments, client queries, and reporting within agreed service levels

Qualifications & Experience

• Strong understanding of the end-to-end trade lifecycle, from execution through settlement
• Proven experience within Client Operations, including break and fails management
• Demonstrated ability to design, assess, and implement operational procedures and controls
• Deep subject matter expertise with the ability to balance client requirements against firm risk and control standards
• Ability to operate independently, set priorities, and resolve complex, non-standard issues with minimal supervision
• Strong risk awareness and control mindset
• Experience supporting or delivering operational projects and change initiatives
• Strong communication skills and the ability to partner effectively with global stakeholders
• Proficiency in Microsoft Office applications

What You Can Expect From Morgan Stanley

• Able to work alongside the best and the brightest in a supportive and empowering environment
• Opportunity to collaborate and think creatively, fueled by diverse backgrounds and experiences
• Comprehensive employee benefits and perks, including support for work-life balance
• Supportive and inclusive culture, committed to diversity and inclusion