Director - Assistant (Chief of Staff)

About the role

The Director Assistant, Chief of Staff will report directly to the SVP, Enterprise Comms & MarTech Experiences (ECMX) and will play a critical role in driving long-term strategic business plans, colleague engagement strategies, budget/headcount management, and leading day-to-day business priorities.

Responsibilities

• Manage the ECMX Executive Office with overall planning and day-to-day operations, acting as a thought partner on key initiatives and projects
• Plan and facilitate long-term planning sessions, town halls, and colleague engagement initiatives
• Partner with the ECMX leadership team to create and implement organizational strategy including goals and key priorities, strategic planning, and support on ad hoc initiatives
• Budget management including forecasting, tracking, and reporting
• Support the ECMX SVP and leadership team management and administration of quarterly/annual processes (goal setting, scorecard management, year-end performance reviews, talent assessments, business planning)
• Develop content for executive updates, business unit reviews, and partner coordination

Qualifications

• Highly motivated self-starter who can provide strategic thought leadership and willing to jump into any issue or project
• Easily adaptable, comfortable with change, and navigating through ambiguity while juggling multiple priorities at one time
• Experience operating outside your comfort zone, ability to learn quickly, work effectively with little direction, and take the lead where appropriate
• Strong qualitative and quantitative problem-solving skills (issue identification, problem structuring, financial analysis and forecasting, development of recommendations)
• Strong interpersonal skills, being able to build trust and relationships quickly across the team and with key stakeholders, work well with others, and keep a pulse on team morale
• Strong communication and storytelling skills both verbally and in written presentations, being able to think strategically and creatively to tell a story
• Exceptional organizational skills and attention to detail
• Strong interest in AI technology, with a passion to use and champion AI-based tools that drive efficiency and automation of day-to-day activities

Benefits

At American Express, we offer competitive base salaries, bonus incentives, a 6% company match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, career development and training opportunities, and more. For a full list of Team Amex benefits, visit our Colleague Benefits Site.

Pay

Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.