Director Ambulatory Operations - OB/GYN - Center City

About the Role

Oversees all operational, business, and clinical activities within the Jefferson OB/GYN department, including 4 offices within Philadelphia.

Responsibilities

• Maintains cost control and evaluates budget needs for operations.
• Collaborates to establish department plans consistent with mission, strategic operations, quality and safety improvement plan, and overall network goals.
• Develops and oversees staff scheduling process to ensure optimal labor productivity and achieves on-target performance metrics.
• Implements and adjusts workflows to streamline operations and corrective actions for cost control problems.
• Maintains and updates policy and procedure manual in accordance with department needs and organizational standards.
• Maintains ongoing, proactive relationships with all relevant people.
• Proactively communicates critical issues and intervenes accordingly, prepares and submits timely reports for operational review.
• Monitors volume and adjusts staffing patterns to drive labor productivity, access, and optimal patient experience.
• Recommends and submits capital expenditures to promote safe and efficient care delivery and sound business operations.
• Recommends and implements new technology as needed to advance care and align with most progressive industry standards.

Qualifications

• Bachelor’s Degree in Healthcare/Business Administration or relevant healthcare field required.
• Master’s Degree (MBA/MHA) preferred.
• 5 years of progressive leadership roles with health system experience required.
• Knowledge of operations and resource management required.
• Knowledge of physician practice activities required, primarily in physician billing/reimbursement and practice management.
• Knowledge of third-party reimbursement/regulations, practice operations, automated systems, and strategic planning.
• Skill in interpersonal and communication.
• Skill in problem-solving and consensus building.
• Ability to operate effectively in a consulting role.
• Ability to achieve results in a complex medical center environment.
• Ability to use a variety of software programs (e.g., EPIC, MS, etc.).

Physical Demands

• Lift and carry 25 lbs.
• Frequent sitting/standing.
• Frequent keyboard use.
• Patient care providers may be required to perform activities specific to their role, including kneeling, bending, squatting, and performing CPR.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.