Director, AI Products

Key Responsibilities

• Own the multi-quarter roadmap and product strategy for Level AI's AI product portfolio (including Agent Assist, AutoQA, Voice of the Customer, coaching, and analytics).
• Lead, hire, and develop a team of senior product managers.
• Partner with AI/ML engineering on model selection, fine-tuning vs. prompting trade-offs, RAG architecture, and evaluation methodology.
• Shape the agentic product roadmap (multi-agent systems, orchestration patterns).
• Define accuracy benchmarks, guardrails, and quality bars for AI features.
• Translate contact center workflows into AI product opportunities.
• Drive 0→1 launches and scale existing products.
• Partner with GTM teams (Sales, Marketing, CS) on positioning, pricing, and packaging.

Required Qualifications

• 8+ years of product management experience.
• At least 4 years shipping AI/ML or NLP products in production at scale.
• Demonstrated track record leading LLM-powered, speech, or conversational AI products through 0→1 and scale stages.
• Strong technical fluency (prompt engineering, eval design, RAG, fine-tuning, hallucination mitigation, latency/cost trade-offs).
• B2B SaaS experience, ideally enterprise.
• People management experience (hiring, leveling up, and retaining senior PMs).
• Excellent written and verbal communication skills.

Compensation & Benefits

• Competitive base salary
• Meaningful equity
• Performance bonus
• Full medical, dental, and vision coverage
• 401(k)
• Unlocked PTO
• Parental leave
• Home office stipend