Director, AI Operations

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $105,938 – $248,291 annually

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a Telecommunications & Hardware environment.

Responsibilities

• Lead AI strategy and execution for the Operations & Service Delivery organization
• Develop and manage the AI roadmap, ensuring alignment with business objectives
• Evaluate and prioritize AI opportunities based on business value and feasibility
• Drive operational excellence through AI-enabled workflow transformations
• Establish performance metrics and dashboards for operational performance visibility
• Partner across multiple teams to deliver scalable AI-enabled solutions
• Champion responsible AI adoption through frameworks and best practices

Qualifications

• Bachelor's Degree and 10+ years experience in operations or technology-enabled business transformation
• Experience leading strategic portfolios and large-scale operational transformation initiatives in complex organizations
• Proven ability to influence executive leaders and drive alignment in a matrixed organization
• Familiarity with AI, data, and analytics-driven initiatives
• Experience establishing performance metrics and governance to enhance operational visibility
• People leadership capability with experience developing high-performing teams

Benefits

• Opportunity to lead AI transformation at a major organization
• Cross-functional collaboration with diverse teams across the business
• Focus on continuous improvement and operational excellence
• Access to resources for professional development and team empowerment
• Encouragement of innovative practices and a culture of continuous learning