Director, Aftermarket Operations

Job Summary

Milacron is seeking a Director of Aftermarket Operations (US) to lead the company's aftermarket operations team in Batavia, OH. Key responsibilities include driving revenue growth through strategic initiatives, managing aftermarket services, and optimizing operations.

About the Role

The Director of Aftermarket Operations will oversee the entire aftermarket process, from quoting to order fulfillment, ensuring high-quality service and expanding Milacron's R&R portfolio. This role requires significant experience in a manufacturing environment, particularly with capital equipment repair.

Responsibilities

• Drive aftermarket revenue growth through data-driven strategies, digital tools, and AI
• Lead and execute aftermarket strategies, offerings, and initiatives
• Own and optimize the aftermarket quote-to-order process, leveraging automation and AI
• Deliver on Milacron's Value Creation Plan (VCP) by streamlining processes and improving profitability
• Provide strong financial leadership, including budgeting, forecasting, pricing/discount governance, and profitability management
• Lead, develop, and train high-performing teams; structure effective training programs and ensure strong productivity and resource allocation
• Quarterback business-critical and cross-functional projects to improve sales effectiveness, operational efficiency, and revenue generation
• Act as the customer advocate by understanding customer needs and driving continuous improvement in satisfaction and demand
• Oversee aftermarket operations, including parts forecasting, inventory management, market intelligence, and working capital optimization
• Communicate with executive leadership on performance, risks, gaps, and strategic needs for the aftermarket business

Qualifications

• Bachelor’s degree in sales, marketing, business, or engineering; Master’s degree preferred
• Professional experience of 10+ years in a progressively responsible sales management position
• Demonstrated track record of leading the growth of an aftermarket business
• Experience developing and marketing new aftermarket solutions
• Knowledge of technical/industrial equipment, plastics, and/or plastics machines
• Solid leadership and matrix team management skills
• Experience upgrading teams, processes, and systems; effective problem-solving skills
• Proven use of digital strategies to drive business expansion