Director, Admissions

About the role

The Director of Admissions will oversee a group of leaders to manage and execute the enrollment process effectively. This position will regularly support, strategically plan, and collaborate with partner campuses and will develop, train, and maintain quality staff.

Responsibilities

• Act as the primary strategic point of contact for assigned partner campuses, ensuring enrollment strategies are in direct alignment with institutional objectives
• Direct and drive enrollment performance across various teams or partners, maintaining full accountability for achieving portfolio targets
• Lead, train, and mentor Assistant Directors of Admissions to foster a strong leadership pipeline and ensure effective operational execution
• Collaborate with internal and external stakeholders to evaluate and optimize admissions workflows for improved scalability and student experience
• Utilize enrollment data and market analysis to guide strategic decision-making and proactively refine recruitment methodologies
• Provide compliance oversight across all teams, establishing high standards and mitigating risks at the partner and program levels
• Serve as the final point of escalation for complex partner or student concerns, utilizing strategic judgment and diplomacy to resolve issues
• Support new partner onboarding, program launches, and various organizational growth initiatives

Leadership responsibilities

• Interview, hire, and train new staff and leaders
• Oversee the daily operations of the admissions team
• Participate in strategic discussions and decision-making with partner schools
• Provide constructive and timely performance evaluations
• Handle discipline and termination of employees in accordance with company policy
• Provide work direction and problem-solving assistance to other individuals
• Supervise staff, including scheduling and assigning work, reviewing performance, and recommend salary increases, promotions, transfers, demotions, or terminations.

Requirements

• Thorough knowledge of the college admissions process
• A proven track record of achieving measurable results in a fast-paced, deadline-driven department
• Commitment to customer service with a continuous focus on improvement
• Strong ability to motivate others
• Strong quantitative, analytical, and reporting skills
• Demonstration of strong planning, initiative, and problem-solving skills

Skills

• Experience overseeing leadership role
• Experience as a third-party resource
• Experience as a leader in education
• Military recruiting experience

Education, experience, licenses or certifications

• Bachelor's Degree
• Experience overseeing leadership role
• 10+ years of admissions, customer service, or sales experience
• 5+ years of management experience

Benefits

• Invest in your future: 401k plans and a full contribution match up to 4%
• Prioritize your family: Up to 12 weeks of parental leave with 6 weeks paid, following the birth, adoption, or foster care placement of a child.
• Never stop learning: Receive up to $5,250 per year in tuition reimbursement for continuing education.
• Balanced work and life: We offer a flexible working environment and schedule that empowers you to do your best work. Our teams work across all time zones in the US.