Director ACS Field Operations (US & CA)

About the role

This position serves as the primary performance interface between ACS and all internal and external handling operations. The holder of this role must be comfortable directing an operation using internal and external suppliers.

Responsibilities

• Establish and maintain operating procedures and performance, providing exceptional service, meeting the appropriate service level targets, setting contractual agreements, ensuring and analyzing service delivery performance, leveraging ACS tools and engaged with technology, and driving improved performance at reduced unit costs.
• Provides guidelines to a cargo operation and warehouse to ensure handling operations are consistent with the group business strategy.
• Maintains quality and adherence to IATA and Global ACS standards and is responsible for constant improvement and optimization of products, density, build and service.
• Develops a high performance, service-oriented Cargo culture within the Hub and surrounding warehouses.
• Operational Planning - Work with ACS service providers to ensure compliance of Global Standard Operating Processes and Service performance objectives.
• Monitors quality and adherence to IATA and Global ACS standards and is responsible for constant improvement and optimization of products, density, build and service.
• Identifies shortfalls and directs Operations on immediate and long-term recovery contingencies.
• Customer management – Personally handles escalated complaints from key account management.
• Build Planning – Work with Capacity Management, Network Operations, Network Planning, Load Control and ground handling operations to ensure ACS capacity is utilized as planned.
• Implement new truck routes to supplement air capacity.
• Work with the HUBs and all local CFS locations to improve Unit Load Device utilization in order to maximize ACS revenue opportunities.
• Analysis and Quality Improvement – Support the data, metrics, and analytical capabilities needed to measure and improve service performance, reduce unit costs and align with GSOP, e.g. Capacity utilization –analysis of ACS capacity utilization, overnight vs second day splits, overbooking, etc...
• Technology – Support ACS systems reviews; ACS users on how to leverage Cognos, TGV, pTGV, CMS and OCNT.
• Vendor management – Measure and improve performance of all 3rd party handling agreements.
• Regulatory – Ensure all safety, security, and regulatory requirements are incorporated into ACS in-house and 3rd party operating procedures.

Requirements

• Educated at the University Level, or equivalent work experience.
• Must have 10 years of Cargo related Operations experience; specific to Air Cargo carriage, Cargo process and Cargo programs.
• Good diversity of front line management experience is essential.
• Motivated individual – must be self-driven and self-guided, must have a passion for getting things done better and more quickly.
• Strength in Cargo process management, with experience ensuring and implementing new programs and initiatives.
• Candidate should have experience in Capacity Management and Revenue Optimization.
• Should have clear understanding of capacity/allocation process.
• Should have superior understanding of ULD contours and aircraft configurations to maximize utilization, density, and revenue potential.
• Quality - improvement experience is desired using one of the leading process improvement formats (1st Choice, Six Sigma, Prince2, etc…).
• Quantitative skills - must “manage by the numbers”. Demonstrate performance measurement processes to improve results.
• Must be highly competent compiling data in Excel, and being able to perform analysis and draw insights.
• Knowledge of Access, VB, etc…, would be a required.
• Technology – Prefer someone who has played a leadership role in ensuring requirements and implementing new technology in large organizations.
• Communications – must be adept at presenting ideas and concepts to groups in both formal and informal settings.

Qualifications

• Must have a Bachelor’s, Master’s, or MBA degree.

Skills

• Strong leadership and communication skills.
• Ability to manage multiple projects simultaneously.
• Experience in Cargo process management and capacity management.
• Excellent quantitative and analytical skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with technology implementation and vendor management.
• Understanding of regulatory requirements and safety standards.

Benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time position.