Director, Accounts Receivable – Shared Services

Job Overview

The Director of Accounts Receivable is responsible for the successful delivery of the accounts receivable transaction services from the global client accounting team. They will partner with the Senior Director of Accounts Receivable to build and structure the global accounts receivable team to deliver resident billings, collections, payment processing, developer and resident support. The role will be overseeing several markets.

People Management

• Lead and oversee the accounts receivable shared services teams throughout various markets.
• Arrts, develops and retains diverse, high caliber talent, while developing an engaged team to build the capabilities required for the organization to perform at high levels.
• Promotes a culture of collaboration, trust and support.
• Provides ongoing support with training and coaching.
• Clearly defines and communicates performance responsibilities, goals, expectations and objectives.
• Regularly evaluate teams to determine performance and whether company standards for professionalism, attendance, and work performance are met.
• If expectations are not met, are responsible for coaching and disciplinary actions.
• Conduct ongoing performance management activities by providing constructive feedback and coaching through regular check-ins, structured one-on-meetings, mid-year touchpoints and annual reviews.

Operations

• Identify and implement opportunities to streamline, scale, and standardize accounts receivable and collection processes in alignment with the global center of excellence vision.
• Partner with global and regional leadership and teams to build strong relationships and ensure accounts receivable and collection service delivery meets agreed standards and expectations.
• Evaluate and recommend the optimal outsourcing model to enhance efficiency and elevate service levels within the AR function.
• Identify revenue enhancement opportunities and cost recovery initiatives within the accounts receivable and collections functions.

Skills & Qualifications

• Bachelor’s degree in Accounting or Finance, from an accredited college or university, and minimum of 5 years of supervisory responsibility with 5 years of leading customer service teams in shared service environment.
• Strong verbal and written communication skills.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Detail oriented and strong organizational skills and multi-tasking skills.
• Project management experience with focus on process improvement.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet maintenance, navigating in databases, record keeping and researching the Internet.
• Able to work with sensitive or confidential information.
• Able to meet deadlines and work well under pressure.
• Able to work in a team environment as well as independently and be self-driven.
• Critical thinking, financial acumen, problem solving and decision-making abilities.

Physical Requirements

• Works under usual office conditions.
• Required to work at a personal computer as well as be on the phone for extended periods of time.
• Must be able to stand, sit and walk and occasionally climb.
• The incumbent must be able to work extended and flexible hours and weekends as needed.
• Physical demands include ability to lift up to 30 lbs.

What We Offer

• As an exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.
• In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer

• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.