Director, Account Management (Supply)

About the role

The Director, Supply Account Management at Paraform will own and scale the account-management engine on our supply side. This role involves designing a tiered, verticalized account motion for our concentrated top of supply and a product-led motion for the long tail. Key responsibilities include building the tiered and verticalized architecture, maximizing active, placement-producing recruiters, diagnosing with data, and automating processes.

Responsibilities

• Build the tiered + verticalized architecture
• Design high-touch incubation for the recruiters who drive most of our placement volume, segmented by vertical, and build automated, milestone-triggered engagement for the long tail
• Own supply activation and retention economics
• Maximize active, placement-producing recruiters and defend against dormancy in the tail
• Lead leaders and build the bench
• Promote high-output ICs into first-time managers, de-risk those bets, and hire elite external operators
• Manage through layers as the org grows past its current shape
• Act as a product partner and demand-side delivery partner (ops as product)
• Treat recurring recruiter problems as systems problems and turn manual plays into specs, features, and AI-agent capabilities
• Work closely and collaboratively with demand-side counterparts to drive liquidity in the marketplace

Requirements

• 6+ years scaling supply-side operations or account management in a marketplace or high-growth, target-carrying commercial environment
• Real-time management of managers, not just flat IC teams
• Marketplace-native thinking, focusing on liquidity, activation, earnings distribution, and switching costs
• Builder who scales, able to build a playbook from scratch, run it yourself, and hand it off to a team
• Data curiosity, knowing what to ask the data, validating it, and designing hypothesis-driven experiments

Qualifications

• Experience in scaling supply-side operations or account management
• Marketplace-native mindset
• Builder who scales
• Data curiosity and analytical skills

Skills

• Strong leadership and management skills
• Experience in building and scaling operations
• Data analysis and interpretation skills
• Ability to diagnose and solve complex problems

Benefits

• Company-defining leverage in enabling platform GMV
• Ownership of the architecture, team, and number

Pay

Competitive compensation package including equity

Schedule

Full-time, Monday through Friday