Director, Account Management - Integrity CONNECT Leads

About the Role

IntegrityCONNECT Leads is Integrity's lead distribution platform, where agents and agencies purchase leads and calls to help drive insurance sales and enrollments. This role will be responsible for building and scaling a skilled Account Management function and team. You will own the relationship with buyers on the platform with a heavy emphasis on key partners. Your goal is to improve buyer retention and increase revenue on the platform through proactive outreach, building rapport with buyers, and continuously advocating on their behalf. This role will start as an individual contributor. Once the framework is built and the ability to drive revenue and retention is proven, you will build out your team.

Responsibilities

• Own retention and spend growth across the full buyer book, all lead types, and business units
• Proactively complete outreach to buyers to build rapport and identify opportunities for growth
• Propose the KPIs to measure success of the team, understanding the value of both macro and micro level measures
• Set up account plans and regular check-ins with key buyers
• Coordinate with agent support on shared accounts and escalations
• Bring buyer feedback on lead quality, product, and fulfillment back to leadership
• Build a strong relationship with operational and vendor management peers
• Put together the account management playbook, covering segmentation, outreach cadence, and escalation paths, for a future team to inherit
• Build the foundation and business case for your future team

Requirements

• Account management, client success, or another revenue-facing background — insurance and lead generation experience is required
• Experience managing a team of sales and/or customer support
• Track record of exceeding revenue goals and KPIs
• Ability to perform autonomously with little initial structure and documented responsibilities
• Proven tactics to successfully work cross-functionally with technology, marketing, and product teams

How Success Is Measured

• Buyer retention and spend growth across the book
• Implementing a KPI framework for buyer revenue and profitability
• An outreach cadence running for top buying agents and agencies
• A business case and staffing plan for the account management team, approved and ready to execute

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health, and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health, and wealth so they can prepare for the good days ahead.

Integrity offers a competitive compensation package, including benefits that support work-life balance and provide peace of mind for you and your family. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone, or online. Our employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

Joining Integrity means being part of a hyper-growth company with professional opportunities to accelerate your career in a family-like environment where your hard work is celebrated and supported daily.

Benefits

• Competitive compensation package
• Benefits that support work-life balance and provide peace of mind for you and your family