Director, Account Management

About the role

The Director, Account Management - Enterprise Solutions role is responsible for shaping enterprise strategy, driving strategic growth of high-impact solutions, deepening executive engagement, and leading the pipeline development of emerging and white-space opportunities for a top-tier national financial institution. The role serves as a strategic integrator – connecting customer priorities to Mastercard capabilities.

Responsibilities

• Deliver against aggressive sales targets for Mastercard products & services and net revenue targets for both new and existing business
• Accountable for deepening and strengthening the customer relationship and driving overall customer satisfaction
• Identify customer needs and priorities in emerging areas to while overseeing the delivery solutions addressing those needs
• Strategic engagement across multiple stakeholder levels with identified decision makers and key influencers
• Lead a significant portion of the Enterprise relationship for a national issuer, supporting strategy development, ongoing client engagement, and revenue growth
• Drive annual and quarterly business planning, while aligning Mastercard capabilities to client priorities and tracking performance against objectives
• Identify opportunities to expand Services and platform adoption
• Lead the identification and optimization of key initiatives and platforms that enhance customer results and drives results
• Serve as a central point of coordination across external and internal stakeholders, maintaining alignment on priorities, timelines, and deliverables
• Contribute to development and delivery of client-facing thought leadership sessions, including innovation reviews and executive engagements
• Support pipeline development, commercial planning, and overall account performance

Requirements

Proven ability to operate effectively across complex, matrixed organizations and manage multiple stakeholders
Strong strategic thinking skills, with the ability to connect client priorities to Mastercard capabilities
Strong self-starter with expert written and oral communication skills
Ability to work independently across a multitude of opportunities and initiatives
Experience supporting or leading enterprise-level client engagements, including senior stakeholder relationships
Experience with payments, data-driven solutions, and emerging areas such as AI, open banking, and personalization
Demonstrated project management and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams
Strong organizational skills with attention to detail and ability to manage competing priorities with quick deadlines
Highly collaborative, with a proven record on building external and internal alignment and driving outcomes across teams
Competitive results driver, with flexible “can do” perspective and strong interest in serving our customers
Experience partnering with Financial Institutions
Must demonstrate effective leadership, negotiation, and problem resolution skills
Travel up to 40%

Qualifications

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

Benefits

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.