Director, Account Management
Position Summary
The Director of Account Management at First Choice Health is responsible for leading our client retention and growth strategies within the healthcare arena. This role requires developing and supporting efficient work processes that allow our Account Executives and Account Managers to deliver exceptional service to our clients. Equally important, this position will elevate our strategic partnerships, provide clear direction, and actively remove barriers to success for the team. The ideal candidate brings deep client strategy experience and can effectively communicate First Choice Health’s solutions and value proposition.
Visionary Leadership
Demonstrate visionary leadership by aligning account management initiatives with First Choice Health’s corporate objectives to improve current and future client success programs.
Team Building
Build, mentor, and maintain a best-in-class strategic Account Executive and Account Manager team.
Strategic Broker & Consultant Partnerships
Partner closely with consultants and brokers to ensure they are fully aware of the competitive advantages of utilizing First Choice Health.
Communication Oversight
Oversee all external communications from the account management team to ensure consistent, highly professional messaging across the board.
Relationship Management
Develop and maintain strong, productive relationships with clients, brokers, consultants, and TPAs across all lines of business.
Performance Tracking
Monitor team performance and client health metrics to proactively remove barriers to success and ensure high client satisfaction.
Revenue & Retention Accountability
Own the annual retention and revenue budgetary goals set by the CSMO, implementing strategies to meet and exceed these targets.
Qualifications & Requirements
Industry Experience: Minimum of 5 years of experience working specifically within the self-funded healthcare insurance industry.
Leadership Experience: Minimum of 5 years of managerial or equivalent experience in a senior-level position within the healthcare industry.
Analytical Skills: Proven ability to understand, interpret, and leverage both quantitative (data-driven) and qualitative (relationship-driven) analytics to drive strategy and decision-making.
Communication Skills: Exceptional ability to articulate complex healthcare solutions and value propositions clearly to sophisticated audiences, including C-suite executives and top-tier brokers.
Education: Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field (or equivalent validated career experience).
Licensing: Active State Health Insurance License (or the ability to obtain one within 90 days of hire).
Technical Proficiency: Strong familiarity with CRM software (like Salesforce) and healthcare data analytics platforms.
About First Choice Health
First Choice Health, headquartered in Seattle, WA, is a provider-owned healthcare organization offering employers a forward-thinking alternative to traditional health insurance. We have been serving employers of all sizes and across many industries with exceptional health benefits administration for over 35 years, providing unparalleled access to a growing number of clinically integrated networks (CIN) and a traditional PPO. Alongside our Employee Assistance Program (EAP) addressing mental health and work-life balance, our services collectively support members in every step of their healthcare journeys.
Note
At First Choice Health, we are proud to deliver the personalized, quality service our clients deserve, while reducing costs and keeping their members healthy.
Purpose, Values & Culture
Uniting providers, employers, and individuals, we deliver sustainable solutions that elevate the health and care of our communities.
Core Values: Care, Transparent, Collaborate, Relentless, Innovate.
Cultivating Our Culture: We strive to uphold the above values and take steps to cultivate our culture through each one. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life.
Benefits
Medical, Dental, and Vision Coverage: Comprehensive healthcare options for employees and their eligible dependents.
Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA): Pre-tax accounts to help manage out-of-pocket medical and dependent care expenses.
401(k) Retirement Plan: Savings plan options with a competitive company match to help secure your financial future.
Paid Time Off (PTO): Generous paid time off program alongside paid company holidays to support rest and recovery.
Life and Disability Insurance: Company-paid life insurance and short/long-term disability coverage for added peace of mind.
Employee Assistance Program (EAP): Confidential support services for mental health, financial guidance, and work-life balance.
Physical Requirements
Vision & Hearing: Ability to see and hear at normal levels with or without aid.
Mobility: Ability to sit for long periods of time.
Dexterity: Finger and hand dexterity.
Flexibility: Ability to bend and twist.