Director, Account Management
About the role
We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio Leader, the Account Executive is responsible for developing, nurturing and retaining client relationships. The ideal candidate will have experience with a global digital transformation services company and possess the capability to represent a diverse array of solutions including business strategy, experience design, software engineering, automation, and operations. Candidates should have experience in engaging and building relationships with business decision makers and executives at the CXO level. Experience in the Automotive Sector is essential, and strategic account management skills along with a robust network within target accounts are highly advantageous for this role. This is a Work-at-Home role located in the United States.
Responsibilities
- Understanding the digital transformation landscape
- Understanding CX technical solutions and the value it creates for clients
- Creating and maintaining strong relationships with business decision makers
- Delivering sales presentations to decision makers
- Identifying and planning opportunities that drive account growth
- Working with the account team to formulate and maintain the Account Growth Plan
- Coordinating responses to RFI/RFPs
- Coordinating with sales, technical, and delivery teams to drive positive outcomes
- Owning the P&L and financials
- Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT)
Requirements
- Relevant Automotive Industry Focus
- Experience (preferably BPO) in a strategic consulting or software development services company, selling into a major wireless carrier
- Possess the financial and business acumen to build compelling account-growth plans
- A confirmed ability to develop and lead Digital Transformation conversations across a broad spectrum of C-level executives and buyers
- Robust knowledge of the client/industry space
- Consultative Business Development mentality and approach
- Proven expertise in stimulating business activities, with the ability to think innovatively, yet remains goal-oriented and committed to delivering exceptional results for our clients
- Previous success achieving revenue targets and strategic growth
- Hardworking, with exceptional presentation and communications skills
- Good team building and customer service skills that can help drive satisfaction
- Negotiate effective commercial terms and agreements
- Bachelor's degree in a STEM discipline would be advantageous
Pay
The base salary range for this position is $140,000–$175,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
Schedule & location
Work-at-Home role located in the United States. Must reside in the United States or have a valid U.S. address for residence.
Physical & mental requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.