Director, Access Enablement

Primary Job Responsibilities

• Owns departmental strategy, structure, and outcomes for access enablement, ensuring alignment with organizational goals and access strategy
• Sets direction, priorities, and performance standards for access enablement initiatives, including digital access, workforce optimization, and access workflow design
• Led the development and execution of long-term access strategies that improve patient access, clinician efficiency, and overall operational performance
• Advise executive leadership on access strategy, capabilities, and system-level opportunities to enhance access and patient experience
• Drives alignment across clinical, operational, and technology leaders to ensure cohesive and effective execution of access initiatives
• Leads the design and optimization of access systems, including clinician scheduling strategies, capacity management, and workforce planning
• Establishes frameworks and standards for access workflows to ensure consistency, scalability, and operational effectiveness
• Oversees development and advancement of digital access, automation, and enabling technologies that support patient access goals
• Defines and monitors key performance indicators, ensuring visibility into access performance and progress against organizational objectives
• Drives continuous improvement initiatives to enhance efficiency, reduce barriers to access, and improve patient and clinician experience
• Owns high-level decision-making related to access enablement strategy, including budgeting, resource allocation, and long-term planning
• Evaluates investment opportunities and prioritizes initiatives based on organizational impact, cost, and scalability
• Ensures responsible stewardship of resources while advancing strategic access goals
• Provides full people leadership for team(s), department(s), or manager(s), including hiring, performance management, coaching, corrective action, and terminations
• Sets priorities for the function and approves key decisions impacting access enablement strategy and execution
• Leads and develops leaders and team members to build capability, engagement, and long-term organizational strength
• Holds teams accountable for performance outcomes and ensures alignment with departmental and organizational objectives
• Establishes a culture of accountability, collaboration, and continuous improvement across the access enablement function

Required Education and Experience

• Significant experience in healthcare operations, access, or related leadership roles
• Demonstrated experience leading large-scale, cross-functional initiatives and driving organizational change
• Strong strategic thinking and decision-making capabilities, with experience influencing executive-level stakeholders
• Experience leading leaders and/or multiple teams, with accountability for outcomes through others

Preferred Experience

• Experience with patient access operations (e.g., scheduling, referrals, contact center)
• Experience with workforce management, clinician scheduling strategy, or access optimization
• Experience with healthcare technology, digital access tools, or automation solutions