Director, Academic Success

About the role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Academic Success, who will lead a team responsible for ensuring college students enrolled in our course not only stay on track but thrive.

Responsibilities

• Manage, develop, coach, and empower Associate Directors of Program Success across 5-7 higher education partnership sites
• Cultivate a culture of belonging, results orientation, curiosity, continuous improvement, and collaboration to drive program outcomes and a strong staff experience in line with Braven's core values and core competencies
• Ensure your teammates have the right mindsets, collaboration structures, data review protocols, and student intervention strategies to drive outcomes with fidelity
• Be accountable for student grades, mastery of content, and course outcomes
• Develop processes to monitor student outcomes and grader management across sites, and support teammates to curate the right strategies and tactics to meet goals and sustain relationships with critical stakeholders
• Problem-solve issues that arise at each site, balancing student outcomes, customer service orientation, and the needs and interests of our regional teams on whose behalf we deliver the course
• Collaborate with the Product and Tech teams to build the requisite tools, processes, and systems to ensure quality execution of student intervention at scale across campuses
• Lead regular student performance reviews with ADPSs, analyzing trends and developing intervention plans for students at risk of disengagement or not completing the course successfully
• Build reusable Learning and Development for ADPSs to introduce, reinforce, and develop the right mindsets, skills, competencies, and practices to drive strong student outcomes
• Establish a knowledge-sharing system for ADPSs to document and exchange effective practices, case studies, and lessons learned
• Collaborate with other same-role peers to ensure the Head of Central Accelerator Delivery and the Product Leadership are equipped with org-wide trends, bright spots, and red flags in the world of Accelerator outcomes
• Advocate for and collaborate with other central teams to improve the entire program delivery apparatus and enable sustained success at scale through collaboration

Requirements

• Bachelor's Degree
• Minimum of 5+ years of relevant work experience, including at least 2 years of staff management experience
• Skilled in quantitative analysis (reporting, forecasting), planning, and project management
• Exceptional communication, presentation, and interpersonal skills, and the ability to establish and maintain effective and collaborative working relationships with a wide range of people and personality types

Preferred Qualifications

• Proven leadership in multi-site or remote team management, with an ability to lead a distributed team across different universities and Braven hub offices
• Previous experience coaching and/or managing professionals in an educational setting
• Experience in higher education or working with university faculty and staff, ensuring alignment with institutional policies
• Experience implementing systems and ability to proactively identify needs, think through options, and intervene when necessary
• Demonstrated commitment to building strong, collaborative relationships and welcoming cultures that help to develop others
• Exemplification of Braven's core values