Director, Academic & Student Success Operations

Position Summary

The Director, Academic and Student Success Operations supports the Provost and Vice President in the management of administrative and operational efficiencies within the Academic & Student Success division, including management of divisional communications.

Essential Responsibilities

• Develop and implement policies, procedures and systems in support of operational effectiveness and the attainment of divisional goals and objectives.

• Collaborate with the Provost and Vice President in the preparation and distribution of all divisional communications.

• Manage, organize and oversee the Academic and Student Success Council meeting agendas, minutes, meeting materials and historical documents.

• Oversee functions related to released time, academic scheduling, full-time faculty ratio and faculty workload, faculty pay, etc.

• Ensure administrative functions are in compliance with College policies and adhere to the College’s collective bargaining agreements.

• Manage functions related to the division’s planning, development, and implementation of administrative operations to include maintenance of filing system, records, forms, report schedules, contracts and correspondence.

• Ensure that all necessary reporting, recordkeeping and auditing systems are implemented in accordance with established protocols and requirements.

• Manage, evaluate, and provide training to members of the Academic Operations Unit.

• Collaborate with deans and department managers to support initiatives, processes, and strategies that contribute to improvements in the delivery of services and programs.

• Collaborate with the Human Resources department in the management of processes related to faculty and staff hiring, performance reviews/evaluations, faculty promotions, sabbaticals, etc., ensuring compliance with collective bargaining agreements.

• Collaborate with the Strategic Communications department to maintain the division’s web site and publications, and perform updates as needed.

• Assist in the research, data collection, and preparation of divisional reports and external requests, ensuring accuracy of content and timely delivery; including annual progress reports, external mandated documentation, and compliance reports.

• Assist in the development of technology enhancement strategies appropriate for division services and programs.

• Serve as a representative of the division on various College committees, as directed.

• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

• Deliver quality customer services to both internal and external constituents in a professional helpful and courteous manner.

Required Qualifications

• Bachelor’s degree required.
• Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Six (6) years of relevant work experience in operations, administration or management required.
• Previous supervisory experience required.
• Advanced level proficiency in MS Word and Excel required.
• Strong organizational and time management skills required.
• Strong attention to detail required.
• Excellent communications skills, both verbal and written, to effectively interact with people of diverse backgrounds required.
• Able to demonstrate initiative required.
• Able to create and evaluate procedures and processes for improvement is required.
• Strong problem-solving and planning skills required.
• Able to collaborate well with others required.
• Demonstrated customer service orientation required.
• Experience managing budgets required.
• Experience with enterprise-wide software required.

Preferred Qualifications

• Master’s degree preferred.
• Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Previous administrator experience in higher education preferred.
• Experience with Banner preferred.