Director 1, Program Management

About the Role

This role provides strategic leadership for software delivery, portfolio governance, and engineering execution across customer-facing digital and agent-assisted experience platforms. The position drives predictability, operational excellence, financial stewardship, and adoption of modern software development methodologies, including AI-accelerated practices. The successful candidate partners closely with product, business, and engineering leaders to drive strategic execution, communicate delivery commitments and risks, remove organizational impediments, and ensure successful business outcomes.

Responsibilities

• Lead portfolio governance and software project execution by establishing delivery frameworks, aligning to strategic roadmaps, managing dependencies and risks, and ensuring alignment between business objectives, technology investments, and customer outcomes.
• Accountable for portfolio financial management, including budget planning, investment governance, vendor management, workforce strategy, capacity planning, and cost optimization.
• Drive continuous improvement through modern software delivery practices, change control, release management, Agile and Lean methodologies, AI-accelerated tooling, and operational excellence initiatives.
• Provide executive-level governance and visibility into portfolio performance, delivery progress, business outcomes, financial health, operational risks, and strategic initiatives.
• Build and maintain strong partnerships across product, engineering, operations, customer experience, and business organizations to drive alignment, decision-making, and delivery success.
• Lead, coach, and develop high-performing teams through talent acquisition, workforce planning, succession management, performance leadership, and career development.
• Lead adoption of AI-enabled capabilities and ensure responsible implementation through appropriate governance, security, compliance, and operational controls.
• Identify and drive organizational, process, and technology transformation opportunities that improve scalability, productivity, delivery predictability, and user experience outcomes.
• Establish and monitor key delivery, quality, operational, and financial performance metrics to drive accountability and continuous improvement across the portfolio.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Operating Principles

• Own the customer experience: think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff: be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team: make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System: a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.

Requirements

• Bachelor's Degree (preferred) or equivalent combination of coursework and experience, or extensive related professional experience.
• 10+ years of relevant work experience.

Skills

• Leadership
• Portfolio Governance
• Engineering Implementation
• Portfolio Management
• Lean Agile
• Strategic Roadmaps
• Taking Initiative

Benefits

Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. That’s why we provide an array of options, expert guidance, and always-on tools personalized to meet the needs of your reality—to help support you physically, financially, and emotionally through big milestones and everyday life.

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan.
• Most non-sales positions are eligible for a Bonus.