Direct Support Program Manager

Duties and Responsibilities

• Develops and maintains a system for assuring integration of basic developmental care and programming services.
• Supervises and coordinates activities of Direct Support employees and manages operations, staffing and budget of assigned facilities.
• Interviews and hires Direct Support Professionals.
• Affords assistance with creating employee schedules ensuring that there is always adequate staffing coverage.
• Works closely with clinical and professional healthcare staff to maintain communication and provide feedback, standardize procedures, and expeditiously implement person-centered plans.
• Provides shift coverage in times of acute shortages of direct support staff.
• Provides on call coverage for people supported they support and services as needed.
• Provides after-hours and on-call coverage as part of the direct care rotation.
• Works closely with Qualified Professional and other clinical/professional staff to maintain communication and provide feedback, standardize procedures, expedite Person Centered Plan implementation and workflow and to improve efficiency of team.
• Partners with the Worker’s Compensation team to ensure prompt reporting and investigation of employee injuries, ensures employee receive needed safety training and coaches employees not working safely and properly.
• Periodically monitors all shifts and basic developmental care to ensure that legislative standards are met. Constantly monitors activities to ensure that health and sanitary standards are met; corrects any deficiencies noted by internal/external authorities.
• Assists in the Interdisciplinary Team Process, as needed.
• Participates in the Quality Assurance Assessment system which may include; Mealtime Assessment, Environmental Assessment; Interaction Assessment and Third Shift Assessment.
• Interviews, hires, coaches and terminates employees as needed. All other duties as assigned.

Supervisory Responsibilities

• This position supervises Group Home Supervisors and Direct Support Professionals

Minimum Qualifications

• A high school diploma or equivalent
• One year of experience working with people with developmental disabilities
• Excellent verbal and written communication skills
• Flexible schedule and availability to provide on-call coverage as needed
• CPR, first aid, NCI and/or MedTech certification, a plus
• Must be at least 18 years of age

Physical Demands and Work Environment

• Regularly required to lift 20 lbs.
• Must be able to lift a minimum of 50 lbs.
• Must be able to pull a minimum of 20 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop.
• Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.
• Required to regularly stand and walk.
• Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting.
• Vision requirements include close vision, distance vision, and peripheral vision.
• Must be able to talk and hear.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities