Direct Support Program Coordinator

About the role

Provides direct care to clients/individuals receiving services. Coordinates development and implementation of services/treatments provided to clients/individuals. Trains staff, schedules for shifts, and performs other administrative duties. Provides oversight and coordination of staff. Provides effective leadership and direction to staff in the absence of manager/director.

Responsibilities

• Assists in accessing medical and health-related services for individuals receiving services.
• Provides on-call coverage for caseload and participates in rotational emergency coverage and crisis intervention support as needed.
• Assesses referred clients and participates in the development of a service plan in conjunction with a treatment team and funding source in accordance with corporate, contractual and regulatory standards.
• Captures and evaluates plan implementation.
• May assist manager/director with direction and supervision of assigned staff, including input into performance evaluation and discipline.
• Aids in the recruitment, screening, hiring and evaluation of staff.
• Resolves employee problems within scope of authority and under guidance of manager/director.
• May manage staff schedules.
• Implements and actively contributes to development, review and revision of programs and behavior intervention plans.
• Schedules and/or provides opportunities for quality training, recreation and leisure activities with consideration for choice, preference and age-appropriateness.
• Monitors, consults and provides comprehensive support services to Mentors/staff regarding work with individuals supported and implementation of service plans on an ongoing basis.
• Makes home visits and conducts meetings as required.
• Maintains current and complete client and Mentor/staff reporting records in accordance with Mentor and regulatory standards.
• Assists with all legal, licensing, regulatory and certification activities as needed.
• Provides pre-service and in-service training to mentors/staff as assigned and assists in mentor training, planning and development.
• Maintains current and complete client records and reports in accordance with corporate and regulatory standards.
• May secure individual Mentor contracts; complete annual contract reviews for Mentors; and provide timely information as to any changes in client status and status of Mentor homes to management.
• Maintains current records for all independent contractors on caseload including training, monthly and annual mentor contract compliance forms, respite and support plans, and tracking of respite support work.
• Performs other related duties and activities as required.

Supervisory Responsibilities

May provide oversight and coordination of staff as required.

Minimum Knowledge And Skills Required By The Job

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:

• Education And Experience: High School diploma or equivalent. For CFS in NJ, requires Bachelor’s degree. Three years related work experience.
• Certificates, Licenses, And Registrations: Current driver’s license, car registration and auto insurance if providing transportation to individuals receiving services. All state required training and certification completed in mandated timeframes.