Direct Support Professional (DSP) I
Unity House · Ithaca, NY · 2 mo ago
On-siteHealthcareFull-time
About the role
The role involves managing customer relationships, providing technical support, and implementing new software solutions.
Responsibilities
- Manage customer relationships and resolve issues promptly
- Provide technical support to customers via phone and email
- Implement and train team members on new software solutions
- Conduct regular customer satisfaction surveys
Requirements
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in IT support or customer service
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Experience with CRM systems
- Knowledge of network troubleshooting
- Ability to work independently and manage multiple tasks
Skills
- Excellent verbal and written communication skills
- Technical aptitude and ability to learn new technologies quickly
- Customer service orientation
Benefits
- Flexible working hours
- Professional development opportunities
- Competitive salary package
Pay
Salary range: $50,000 - $60,000 annually
Schedule
Full-time position, Monday through Friday, 9 AM to 5 PM
Note: The above details are subject to change based on company policy and market conditions.