Direct Support Professional (DSP) - Daily Services

We are seeking compassionate and dedicated individuals to join our team. We are committed to nurturing an inclusive, supportive, and learning-based work environment for our employees.

About the role

In this role, you will create a safe, positive, and encouraging environment for our clients, supporting them in various tasks while promoting their independence. Daily positions exist for daytime, overnight, and 3-day weekend packages. The role follows a 3- or 4-day workweek rotation, allowing full-time hours with many days off per month. Pay includes weekday base rates and higher weekend premium rates.

Responsibilities

• Create a safe, supportive, and encouraging environment for clients.
• Assist clients with daily tasks such as self-care, medication management, meal preparation, and housekeeping.
• Support clients in developing decision-making skills and building independence.
• Help clients schedule and attend appointments.
• Complete required documentation regarding client support and progress.
• Understand and implement Individual Support Plans (ISPs).
• Promote client participation in community activities and social networks.
• Manage conflicts and emergency situations with professionalism.
• Identify and address potential health and safety risks.
• Support multiple clients from multiple sites/homes daily.
• Work and travel in all types of weather, including inclement weather (approved mileage and expenses are reimbursed).

Requirements

• High School Diploma or GED required.
• Experience in working with individuals with disabilities and mental health is required.
• Valid Class C Iowa Driver’s License.
• Proof of Automobile Insurance.
• Must pass required background checks.
• Access to a reliable computer and internet for documentation, or ability to travel to a location with access.

Skills

• Empathy and Compassion: Ability to understand and share the feelings of others, providing emotional support and encouragement.
• Patience: Ability to remain calm and patient, especially in challenging situations.
• Communication Skills: Strong verbal and written communication skills to interact effectively with clients, families, and team members.
• Problem-Solving Skills: Ability to think critically and resolve conflicts or emergencies efficiently.
• Adaptability: Flexibility to adjust to changing client needs and situations.
• Attention to Detail: Meticulous in maintaining accurate records and following care plans.
• Teamwork: Ability to collaborate with other professionals and support staff.
• Independence: Capable of working unsupervised and making sound decisions.
• Organizational Skills: Strong ability to manage time, appointments, and documentation effectively.
• Strong interpersonal skills, compassion, and sensitivity while maintaining professional boundaries.
• Ability to follow detailed Individual Support Plans.
• Ability to work with multiple clients at various sites/homes.
• Proficiency in Microsoft Office and basic computer skills.
• Ability to work independently and demonstrate reliability in attendance and punctuality.

Work Environment

• Client home and community including but not limited to medical providers, retail stores, outdoor recreation, and indoor recreation.
• Travel during scheduled work hours.

Physical Demands

• Bending, sitting, standing, twisting, reaching, driving, climbing stairs, climbing or balancing, stooping, kneeling, crouching, or crawling.
• Talking, hearing, tasting, or smelling.
• Lifting and carrying various items when supporting clients, including groceries, supplies, and providing physical assistance to clients as indicated in the client Individual Support Plan.

Benefits

• Make a meaningful impact in the lives of our clients.
• Work in a highly inclusive, supportive, and collaborative environment.
• Approachable leadership.
• Opportunities for professional growth and development.

Pay

$15.00/hr Day Shift
$11.67/hr Overnight Shift

Schedule

• Structured 12-hour shifts (7am–7pm & 7pm-7am).
• 3- or 4-day workweek rotation, allowing full-time hours with many days off per month.
• Full-time (FT36) and PRN shifts available:
  • Thursday, Friday, and Saturday 7am-7pm day shift (South Side DSM).
  • Thursday, Friday, and Saturday 7pm-7am overnight shift (Des Moines).
  • Thursday, Friday, and Saturday 7pm-7am overnight shift (West DSM).
  • Saturday and Sunday 10am-6pm day shift (Ankeny).