Direct Support _ Non-Remote Supports Monitor

Essential Job Functions

• Provides indirect supervision, support or assistance in accordance with individual service or program plans; assists with socialization and behavioral development.
• Accurately documents progress and activity; reviews records and logs to stay abreast of changes in service plans; maintains confidentiality; accurately and timely completes billing documentation as applicable.
• Maintains healthy and professional relationships with individuals, friends, families, guardians and case managers; greets family members and other visitors; implements Sevita Customer Service Standards.
• Reports any instance of alleged abuse or neglect according to internal and external standards; reports medical, behavioral and other incidents in accordance with Sevita policy and external requirements.
• Maintains confidentiality, respects the rights of persons being served, according to applicable the bill of rights; practices universal precautions; assists individuals in exercising their rights.
• May assist individuals with medical appointments reminders and obtaining emergency medical care; relays orders and information to and from medical providers as required remotely.
• If assigned, accurately observes and documents the self-administering of medications and treatments; promptly reports administration errors remotely.
• Remotely monitors individual’s health and well-being; documents health concerns and/or concerns with medical supplies and equipment; communicates with nurse or supervisor as appropriate; calls 911 in the event of emergency; follows individual health care directives.

Employment Responsibilities

• Attends orientation and on-going training as directed; participates in monthly staff meetings.
• Works scheduled hours; arrives for work on time; stays on shift until replacement arrives; notifies supervisor in advance when unable to work as scheduled or as soon as possible after the designated start time; may fill in for other shifts where required without causing unapproved overtime, or in the event of emergency.
• Works together with others, values others contributions; is courteous; communicates openly; listens; and shows respect to others.
• Complies with all established safety policies, procedures, and rules; reports unsafe hazards to their supervisor and participates in safety related training or activities.
• Continual monitoring of the approved technology dashboard(s) of assigned individuals during service hours.
• Following protocols and parameters for sending notifications for each individual to the designated contacts.
• Notification to all designated contacts of issues via email, text or phone calls of all issues during service hours.
• May participate in technology drills and systems checks to ensure that all technology is functioning properly.
• Immediate notification to all designated contacts in the event of a systems failure, malfunctioning sensors or power outage.

Minimum Knowledge And Skills Required For The Job

• Experience and knowledge of Microsoft Excel.
• Experience with multi-tasking and operating from multiple computer screens, tablets etc.
• Excellent verbal and written communication skills.