Direct Support _ Non-Remote Supports Monitor Shift Supervisor

Essential Job Functions

• Services and Supports Remote Support: Provides indirect supervision, support or assistance in accordance with individual service or program plans; assists with socialization and behavioral development.
• Remote Records: Accurately documents progress and activity; reviews records and logs to stay abreast of changes in service plans; maintains confidentiality; accurately and timely completes billing documentation as applicable.
• Remote Relationships: Maintains healthy and professional relationships with individuals, friends, families, guardians and case managers; greets family members and other visitors; implements Sevita Customer Service Standards.
• Remote Reporting: Reports any instance of alleged abuse or neglect according to internal and external standards; reports medical, behavioral and other incidents in accordance with Sevita policy and external requirements.
• Rights: Maintains confidentiality, respects the rights of persons being served, according to applicable the bill of rights; practices universal precautions; assists individuals in exercising their rights.
• Health Care Appointments: May assist individuals with medical appointments reminders and obtaining emergency medical care; relays orders and information to and from medical providers as required remotely.
• Medications: If assigned, accurately observes and documents the self-administering of medications and treatments; promptly reports administration errors remotely.
• General Health Care: Remotely monitors individual’s health and well-being; documents health concerns and/or concerns with medical supplies and equipment; communicates with nurse or supervisor as appropriate; calls 911 in the event of emergency; follows individual health care directives.

Employment Responsibilities

• Training: Attends orientation and on-going training as directed; participates in monthly staff meetings.
• Employee Scheduling: Works scheduled hours; arrives for work on time; stays on shift until replacement arrives; notifies supervisor in advance when unable to work as scheduled or as soon as possible after the designated start time; may fill in for other shifts where required without causing unapproved overtime, or in the event of emergency.
• Teamwork: Works together with others, values others contributions; is courteous; communicates openly; listens; and shows respect to others.
• Workplace Safety: Every employee plays a role in developing and maintaining a safe workplace; complies with all established safety policies, procedures, and rules; reports unsafe hazards to their supervisor and participates in safety related training or activities.
• Monitoring Technology Dashboard: Continual monitoring of the approved technology dashboard(s) of assigned individuals during service hours.
• Protocols: Following protocols and parameters for sending notifications for each individual to the designated contacts.
• Communication: Notification to all designated contacts of issues via email, text or phone calls of all issues during service hours.
• Drills: May participate in technology drills and systems checks to ensure that all technology is functioning properly.
• Emergency: Immediate notification to all designated contacts in the event of a systems failure, malfunctioning sensors or power outage.

Minimum Knowledge And Skills Required For The Job

• Education And Experience: High school diploma or equivalent preferred; Six months of experience in human services preferred.
• Must be 18 years of age.
• Certificates, Licenses, And Registrations: None.
• Other Skills And Abilities: Experience and knowledge of Microsoft Excel; Ability to multi-task and operate from multiple computer screens, tablets etc.; Must have excellent verbal and written communication skills.
• Other Requirements: Previous experience as a Direct Support Professional and/or caregiver; Travel as needed.
• Physical Requirements: Normal Office Work, Data Entry: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.