Direct Loan Processing Coordinator

About the Role

As the Direct Loan Processing Coordinator at our Melbourne Headquarters, you will act as a representative of SCCU by providing exceptional quality service to members; to prepare and transmit all approved loans originated through the Express Services function, ensuring a timely closing to exceed membership expectation; and to support all processing efforts of the Direct Processing and Consumer Lending teams.

Key Responsibilities

• Manage incomplete consumer applications for closing, both in branch and electronically, ensuring all documentation is accurate, complete and compliant with regulatory and credit union procedures.
• Monitor multiple submission channels for additional applications in progress, updating information and requesting additional documentation as needed.
• Make outbound calls to members and internal partners to resolve pending items, gather required information, and move applications forward.
• Proactively collaborate with the Direct Loan Processor and other Consumer Lending team members to resolve issues and ensure smooth progression of loan applications.
• Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
• Assist peers with loan applications as needed, supporting team efficiency and workflow by helping to resolve outstanding items.
• Demonstrate strong self-motivation, independent problem-solving skills, requiring minimal supervision, to maximize productivity, efficiency and member satisfaction.
• Recommend improvements to work methods or procedures to enhance efficiency and quality of results.
• Maintain reliable attendance and punctuality, which are essential functions of this role.

Requirements

• High School diploma or equivalent required.
• 1-3 years prior experience in a customer service or lending related field required, banking experience a plus.

Compensation

• Starting Compensation: $21.18 - $20.64 per hour.
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

Schedule

• Department Operating Hours: Monday – Friday 8am -7pm
• Alternating Saturdays

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida's east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve. At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.