Direct Loan Processor

About the role

As the Direct Loan Processor at our Miramar Operations Center, you will act as a representative of SCCU by providing exceptional quality service to members. You will prepare and transmit all approved loans originated through the Express Services function, ensuring timely closing to exceed member expectations, and support all lending efforts of the Express Sales team.

Responsibilities

• Prepare consumer loan and deposit applications for closing, both in branch and electronically, ensuring all closing documentation is accurate, complete, and compliant with regulatory requirements and credit union procedures.
• Verify all loan and deposit application approval conditions are satisfied in accordance with department procedures prior to closing.
• Book loan and deposit applications and ensure accurate and timely disbursement of funds to dealerships, other financial institutions, members, and private sellers.
• Support the Direct Loan Processing Coordinator by gathering information, researching records, following up on details, and assessing needs efficiently; communicate findings to the requesting party to support and maintain profitable relationships.
• Respond to incoming telephone inquiries regarding direct loans from internal departments, members, and SCCU team members by providing timely status updates and resolving questions.
• Provide prompt responses to branch inquiries regarding loan documentation; maintain availability in the call queue to ensure timely handling of member calls; prepare corrections as needed to support branch and member requirements and ensure documentation accuracy.
• Adhere to established productivity and loan quality standards to meet service-level expectations.
• Support the sales efforts of the Express Sales team by providing members with appropriate product and service information to strengthen the overall SCCU cooperative/member relationship.
• Communicate effectively in person, by phone, and in writing, expressing ideas clearly and concisely while adhering to established member service standards.
• Adapt effectively to changing environments by adjusting work style and priorities, responding quickly to new situations, and reorganizing tasks to address urgent needs.
• Demonstrate strong self-motivation and independent problem-solving skills with minimal supervision to maximize productivity, efficiency, and member satisfaction; recommend process improvements to enhance efficiency and outcomes.
• Maintain reliable attendance and punctuality, as these are essential functions of the role.

Requirements

• High School diploma or equivalent required.
• 1-3 years prior experience in a processing or lending-related field required; banking experience a plus.

Pay

Starting compensation: $22.18 - $22.68 per hour. Eligible for ONE SCCU Annual Bonus.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no-fee SCCU accounts.

Schedule

Department Operating Hours: Monday – Friday 8am - 7pm, with alternating Saturdays.

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.