Direct Consumer Loan Processor I

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Our corporate culture emphasizes work-life balance, mutual respect, diversity, and providing a voice for every employee. The Team Spirit Committee runs fun activities and charitable events throughout the year.

About the role

The Direct Consumer Loan Processor I is responsible for loan document preparation, funding, and disbursement of funds for all consumer loans while working directly with lending specialists and providing superior member service and collaboration.

Responsibilities

• Manages Loan Processing queue daily to ensure members receive loan documents within established service level agreements.
• Accurately generates and prepares applicable loan disclosures/documents for specific consumer loan products and utilizes electronic signature system to capture member signatures and/or initials correctly.
• Inspects returned loan documents to ensure all required signatures and/or initials are obtained prior to funding the loans.
• Funds consumer loans correctly and within established service level agreements.
• Ensures proper disbursement method for loan proceeds to recipients.
• Performs pre-funding audits of loans to ensure accuracy prior to OnBase retention.
• Assists lending specialists with requests and tasks needed to complete and process applications.
• Manages Pending Loan Packets queue and informs lending specialists of all loan packet delays and/or incomplete loan packets within established service level agreements.
• Achieves both individual and department goals for production, quality, and service.
• Provides phone support to the branches, Call Center, and Credit Union staff.
• Completes loan servicing cases as assigned within service level agreements.
• Provides loan product and process support to all Credit Union staff and members.
• Assists the branches and staff with processing functions and troubleshoots LOS input errors to correct in a timely manner.
• Maintains basic knowledge of the Credit Union’s loan products and services.
• Other duties as assigned.

Requirements

• At least 1 year of related consumer lending experience required.
• High school diploma, GED, or equivalent.
• Equivalent combination of education and experience may substitute for stated qualifications.

Skills

• Ability to read and interpret consumer loan documents such as, but not limited to, credit bureau reports, Truth in Lending disclosures, promissory notes, rate tables, and policy and procedure manuals.
• Ability to interpret a variety of instructions furnished in written form, including but not limited to policy and procedure manuals, Regulation Z, Section 91 – The Fair Credit Reporting Act, and UCC.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel.
• Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.
• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Ability to understand and align with core competencies: Growth Mindset, Diversity & Inclusion, Communication, Change Ready Leadership, Responsibility, Problem Solving, Tech & Data Savvy, CU Business Acumen.

Physical Demands

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams or other video technologies.
• Flexibility to occasionally work early or late hours and periodic weekend hours, typically with advance notice.

Pay

Pay Range: $23.77 - $32.68 per hour.

This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on a combination of institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.

Benefits

• Bonus/incentives for all regular employees.
• 401(k) with 8% company contribution.
• Medical, dental, and vision insurance for employees and dependents paid at 80%.
• PTO and paid sabbaticals.
• Tuition reimbursement.