Consumer Loan Processor I

Duties

• Conduct inbound/outbound calls and greets members appropriately according to CLP monitoring and coaching standards.
• Conduct inbound/outbound calls from/to members for approved loan applications to coordinate loan closings with members via in-branch or e-docs (i.e. DocuSign).
• Provide the member with their loan terms (payments, term, interest rate, etc.).
• Work with underwriters on consumer loan applications and completing loan stipulations.
• Collect all required documentation (paystubs, vehicle registration, buyer’s order, etc.) to complete loan application for funding.
• Communicate lending decisions on consumer loan applications to members in a manner that provides prompt and efficient service.
• Maintain knowledge/proficiency in CU offered products including Credit Life and Disability, Guaranteed Asset Protection (GAP) and Vehicle Service Agreements (VSA) in order to explain product benefits to members.
• Support sales process through referrals and cross-sell Credit Union products and services to assist members in meeting their financial needs.
• Maintain knowledge of all policies and procedures within the loan department.
• Answer inquiries from members about loan products and terms and other CU services.
• Pay sight drafts for automobile loans.
• Issue loans for pre-approved drafts including finalizing loan terms with members.
• Ensure that dealerships provide accurate loan documentation to perfect CU lien. Contact dealers for corrections when necessary.
• Field calls from dealerships or members who have questions about the auto drafts.
• Perform quality assurance duties for loan documentation.
• Perform other duties as assigned by management.

Qualifications

• Less than 2 years Experience as a Loan Processor or similar role.
• In-depth knowledge of closing procedures, loan processes, and documentation.
• Good understanding of banking computer software and MS Office.
• Excellent interpersonal and communication skills.
• Good multitasking abilities with outstanding time management skills.

Benefits

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions