Direct Care Supervisor

About the role

Generational Care is a nonprofit organization dedicated to enhancing the quality of life for individuals through compassionate in-home care and services. Our key programs, Home Care Services, Mid-Columbia Meals on Wheels, and Healthy Ages, provide vital support to seniors, helping them maintain independence and dignity in their homes. We are now seeking a Direct Care Supervisor to oversee home care service delivery and manage Home Care Providers, ensuring high-quality care for our clients.

Key Responsibilities

• Supervise and support Home Care Providers, including recruitment, onboarding, and training.
• Oversee client assignments, service scheduling, and performance evaluations.
• Ensure successful service delivery, address service issues, and maintain documentation.
• Assist with on-call duties and provide emergency client services when needed.
• Uphold agency mission, policies, and service standards.
• Maintain confidentiality and demonstrate leadership in safety and professionalism.

Qualifications

• Associate's Degree or equivalent required.
• 2+ years of Home Care or customer service experience.
• 1+ year of office experience; supervisory experience preferred.
• Strong leadership, organizational, and communication skills.
• Must meet additional certification requirements (CNA or WA State Home Care Aide training).

Benefits

• Medical, Dental, Vision Insurance
• 401(k) with Company Match
• 12 Paid Vacation Days, 10 Paid Holidays, and Paid Sick Leave
• Employee Assistance Program (EAP)
• Public Loan Forgiveness Eligible
• Employer Same Day Pay Available through Tap Check Services

How To Apply

Visit www.GenCare.org/careers for a detailed job description & application. A GenCare application is required. Resumes will not be accepted in lieu of an official application but may be attached as supplemental information.