Dir IT Business & Revenue Cycle Applications

Responsibilities

• Establishes a continuous improvement and best-practices culture to build and sustain high-performing teams supporting the business applications portfolio (including ERP/Oracle and Epic Revenue Cycle)
• Ensures timely escalation and resolution of team and system issues in accordance with departmental protocols
• Partners with cross-functional leaders (e.g., Finance, HR, Supply Chain, Revenue Cycle, Clinical Operations, Compliance) to define business requirements, prioritize demand, and deliver application enhancements
• Develops and executes portfolio strategy and roadmaps for business applications and Epic Revenue Cycle, aligning plans with organizational goals, growth priorities, and industry best practices
• Provides program and project leadership, including scope definition, timelines, resource planning, dependency management, risk mitigation, and milestone tracking
• Leads the selection, integration, and ongoing vendor management of third-party applications, ensuring alignment with enterprise architecture standards and the technology roadmap
• Ensures performance, security, reliability, and scalability of business applications and Epic Revenue Cycle; proactively addresses risks, incidents, and disruptions
• Leads and develops talent through hiring, onboarding, goal setting, performance management, coaching, and professional development to improve retention and engagement
• Builds and maintains strategic partnerships with business executives, Information Technology teams, and external vendors to ensure delivery of objectives and measurable outcomes
• Develops and presents regular reporting to executive leadership on portfolio performance, utilization, value realization, and key risks/issues
• Monitors healthcare IT, ERP, and revenue cycle trends (including Epic roadmap and regulatory changes) to identify emerging technologies and recommend adoption where appropriate
• Aligns business application and Epic Revenue Cycle technology plans with Information Technology budgeting, forecasting, and financial management processes

Qualifications

• EXPERIENCE: 10+ years in utilization, support, or management of healthcare ERP and Epic Revenue Cycle systems
• 5+ years serving in Information Technology function as a Manager, Director, or Leader in business support
• REQUIRED QUALIFICATIONS: Bachelor’s degree in computer science, information technology or related field
• PREFERRED QUALIFICATIONS: 5-7 years exposure and knowledge with key vendor applications and system (Oracle, UKG, Epic Revenue Cycle)
• EXPERIENCE: 5-7 years exposure and knowledge with key vendor applications and system (Oracle, UKG, Epic Revenue Cycle)
• EDUCATION: Master’s degree
• SKILLS: Proven ability to lead, mentor, and develop teams, fostering a culture of accountability, high performance, and continuous improvement
• Strong analytical, problem-solving, and strategic planning capabilities, including the ability to make data-driven decisions and identify opportunities for process improvement and innovation
• In-depth knowledge of healthcare compliance and regulatory requirements (e.g., HIPAA) and their application to enterprise systems
• Demonstrated success leading complex application projects and programs end-to-end (requirements, design, build/configuration, testing, deployment, and post-go-live support)
• Strong communication, facilitation, and presentation skills with the ability to translate technical concepts for non-technical audiences and drive cross-functional collaboration