Dir Case Management II

About the role

The Director of Case Management leads a team of clinical professionals in cross continuum care coordination. Key responsibilities include developing and implementing the case management process, supervising clinical case managers and social workers, promoting quality patient care outcomes, and facilitating multidisciplinary case management processes.

Responsibilities

• Develops and implements the case management process
• Covers the duties of clinical case managers and social workers
• Promotes quality patient care outcomes
• Supports appropriate utilization/resources management
• Facilitates the multidisciplinary case management process
• Coordinates the development and implementation of tools and systems for effective, efficient case management
• Works with market leaders, physicians, peers, community colleagues, system leaders, and others to identify opportunities to continually improve patient care and services
• Executes collaborative practices that exemplify MultiCare Health System's commitment to patient-centered care and community engagement

Requirements

• Master’s Degree in health-related field
• Current Registered Nurse license in Washington State or Multistate License endorsement (MLS)
• Eight (8) years clinical experience, acute care case management experience preferred
• Five (5) years of healthcare leadership experience
• Risk mitigation, financial and reimbursement experience
• Non-RN Directors are grandfathered into this role

About Deaconess Hospital

Founded in 1896, MultiCare Deaconess Hospital is a 388-bed acute-care hospital serving the greater Spokane region. It is home to a Level III Trauma Center, Certified Chest Pain Center, Primary Stroke Center, Maternal Fetal Medicine program, and a Level III Neonatal Intensive Care Unit. Deaconess provides high-quality inpatient, outpatient, surgical, diagnostic, and emergency services.

About the Spokane Community

Spokane, located in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.

Why MultiCare?

• Rooted in the local community
• Partnering with patients, families, and neighbors across the Pacific Northwest for more than 140 years
• Growth and education
• Competitive tuition assistance, award-winning residencies, fellowships, and career development
• Well-being and support
• Generous PTO, Code Lavender, and Employee Assistance Programs
• Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other
• Resource Groups and outreach programs ensure every team member feels safe, seen, heard, and valued
• Pacific Northwest lifestyle

Pay and Benefits

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. The pay scale is $177,428.16 - $246,317.76 USD. Associated benefit information can be viewed here.