Case Manager II

DISTINGUISHING FEATURES OF THE CLASS

A Case Manager II (Community Mental Health) is a more advanced level of case management where the incumbent performs case management activities for the more difficult cases of seriously mentally ill clients. This class differs from that of Case Manager I (Community Mental Health) in that the incumbent works with a caseload of 30-35 difficult clients, under the direct supervision of a qualified mental health professional. Does related work, as required.

Typical Work Activities

• Identifies clients in need of case management services by completing initial intake and assessment forms with clients applying for mental health services, by visiting with clients in State Hospitals, community hospitals, community residences and local emergency services;
• Coordinates the complete assessment of clients on their caseloads by arranging for clinical evaluations, psychiatric consultations, psychological testing, functional assessments, rehabilitative and social needs;
• Integrates a written service plan for each client and plans for its implementation;
• Makes sure the service plan is implemented by linking clients with necessary providers, assisting in gaining access to needed medical, psychiatric, social, educational, and other services, maintaining contact through the course of treatment;
• Ensures medication regimen compliance through teaching and interpreting to clients the importance of prescribed medications, monitoring usage and refilling prescriptions, and being aware of and alert to side-effects;
• Aids clients in learning to use fiscal resources through budget planning, monitoring and instruction in spending, and assisting with applications to entitlements;
• Prevents and/or resolves developing crises to avoid unnecessary use of emergency rooms and re-hospitalizations;
• Maintains case management records with appropriate reviews and updates of service plans;
• May be required to serve on the “On Call” team.

Full Performance

• Good knowledge of case management techniques;
• Good knowledge of the problems of the chronically mentally ill;
• Good knowledge of human behavior;
• Good knowledge of community resources and how to access them;
• Ability to relate well with people;
• Ability to deal confidently with other service providers;
• Tact and courtesy;
• Integrity;
• Good judgment.

Minimum Qualifications

• Possession of a Master’s degree from a regionally accredited or NYS registered college or university in Psychology, Sociology, Social Science, or Human Service or related field;
• Possession of a Bachelor’s degree from a regionally accredited or New York State registered four-year college, including 18 credit hours in psychology, sociology, social science, or human services related courses, and one year of F.T. paid experience in a Mental Health setting, or other human service field, working directly with mentally ill individuals;
• Possession of an Associate’s degree from a regionally accredited or New York State registered two-year college with a degree in Human Services or related field AND three (3) years of full-time, paid experience in a mental health setting, or other human services field, working directly with mentally ill individuals.

Special Requirement for Acceptance of Application and Continued Employment

• Possession of a valid NYS Drivers license.