Dir, Business Operations Mgmt

About the role

The CSBG Installed Base Productivity Group seeks a leader to build and operationalize a field readiness capability that enhances new product introductions, adoptions, and scaling in the field. This role involves defining success criteria and driving consistent execution across all new products, building and scaling the field readiness organization, and aligning stakeholders on readiness deliverables.

Responsibilities

• Define and implement a standardized field readiness model, including success criteria, deliverable ownership, accountability systems, and measurable KPIs.
• Lead a team of program managers responsible for New Product Transition (NPT) execution within the Product Development & Release (PDR) framework.
• Ensure transition deliverables across CSBG, Product Groups, Operations, and Product Support are clearly defined, aligned to field readiness outcomes, and delivered with full ownership.
• Redesign PDR processes and documentation to reflect actual deliverables and accountability, ensuring NPT drives PDR execution outcomes rather than activity tracking.
• Align stakeholders on readiness deliverables, success criteria, and accountability, while identifying and resolving systemic gaps that impact product transition and field execution.
• Travel up to 10%.

Requirements

Bachelor's degree or equivalent with 8 - 10 years of related experience and 5+ years in management. An advanced degree preferred. Strong experience in field/service operations and/or new product introduction, building and scaling teams or operating models, establishing clear ownership and accountability, and delivering measurable outcomes in customer-facing environments. Comfortable leading through others, aligning senior stakeholders, and driving change where processes and ownership are not yet well-defined.

Qualifications

• Experience in semiconductor equipment or other installed base, customer-facing industries is strongly preferred.
• Candidates with a combination of product knowledge, field/service leadership, and new product transition experience will be particularly well-suited.
• Experience working across Product Development, Product Support, Operations, and Field organizations, and driving execution in structured development frameworks, is highly valuable.

Skills

Strong leadership, strategic thinking, and ability to drive change in complex, cross-functional environments. Excellent communication and stakeholder management skills. Ability to define and implement scalable solutions.

Benefits

Lam Research offers a comprehensive set of benefits designed to support the health, wellness, and financial security of our employees. These benefits include:

• Health, dental, and vision insurance
• Flexible spending accounts
• Retirement savings plan
• Employee assistance programs
• Generous paid time off and holidays
• Professional development opportunities
• Work-life balance initiatives